ITIL Practice Exams New! ITIL Certification Kit | Member Login | Contact & Support

What is the ITIL Exam?

The Information Technology Infrastructure Library, or ITIL, is a widely regarded and accepted system of best information technology service management practices that is used throughout the IT business. If you work in the IT world, you probably have heard of ITIL certification and the ITIL Exam.

In order to be certified as an ITIL professional, you must take an ITIL Foundation certification test. Here are some basic facts about this exam:*

  • Passing the exam is often required to get a job in most IT departments all around the world, regardless of size.
  • To be certified as an IT management expert, you must pass just one exam from one of these three primary exam institutes: EXIN - EXo-101, BCS/ISEB - BHo-012, or PEOPLECERT – CMS7.
  • Each exam has around 40 multiple choice questions and has a test-taking time limit of one hour.
  • There are four separate levels of the ITIL exam, so you can take four different skill assessment exams, ranging from the Foundation Level to the Master Level.

The ITIL exam is a must for any one in the information technology business who wants to be a full-on professional IT expert. Becoming certified as an IT management expert will absolutely bring your professional game to the next level.

Citations: *

What Our Students Say      

"Because of the online ITIL Bootcamp, plus the excellent way the information was presented, I was able to score well and easily pass the exam."

Chris Karstens - IT/S Operations

Henrico Doctors' Hospital


"I found the ITIL Prime tests to be very useful in preparing for the Certification exam. I recommended the site to three of my associates. All of us passed the exam and became certified."

Jim Sanford - Sr. Support Mgr

Computer Associates (CA), Inc


"I just completed the ITIL Foundation Online Training Course and found it to be outstanding. The presenter and supporting material were excellent."

Jeff Annechini - IT Services Consultant

PPT Consulting


"I was very surprised by the quality they had to offer. It was easy and enjoyable to follow and I was easily convinced to follow the remaining modules with them."

Eddie Brady

Accenture Technology Solutions


"ITIL Prime gave me an advantage and helped me score 90% on the Foundation Exam. I would definitely recommend this product to anyone who is serious about the exam."

Ajay Duraiswamy, Project Analyst

Dubai Customs, Gov't of Dubai

United Arab Emirates

"Using the ITIL Prime exam preparation site was a good idea in order to get confident and pass the real exam. Indeed, I passed the exam."

Francisco M

Accenture Global Services


"I got 90% correct and thought I had scored 100%. I felt well-prepared going in, and that confidence makes it much easier to take the exam. I finished in 20 minutes of the allowed 60 minutes."

Vince Pulice, Principle Engineer



"I used your site to prepare for the ITIL Foundations certification and successfully passed the exam with a 92% score. I highly recommend this material as a primary source in preparing."

Maxim Mckoy



"ITIL Prime exam prep provided an excellent preview of what to expect in the real test environment. The topics covered and the exam questions were ideal as they helped to improve my understanding of the various ITIL areas. This was not just a matter of memorizing a bunch of questions and answers; it went far deeper. ITIL Prime laid the foundation and truly broadened my knowledge so that I was able to pass the exam with high marks."

Jean-Ann Dill

Service Desk Manager, IT Services

Keytech LTD