Below is a live calculation of the top ITIL process areas based on 179,980 ITIL practice exams taken online by ITIL Prime members.
| Live Rank |
ITIL Process Area |
Community Average |
| 1 |
The Service Lifecycle |
85.25% |
| 2 |
ITIL Selected Functions |
85.03% |
| 3 |
ITIL Generic Concepts and Definitions |
82.60% |
| 4 |
ITIL Technology and Architecture |
82.29% |
| 5 |
Service Management as a Practice |
79.26% |
Organizations who rely on ITIL Prime