Below is a live calculation of the top ITIL process areas based on 181,836 ITIL practice exams taken online by ITIL Prime members.
| Live Rank |
ITIL Process Area |
Community Average |
| 1 |
ITIL Selected Functions |
79.65% |
| 2 |
ITIL Selected Roles |
77.50% |
| 3 |
ITIL Generic Concepts and Definitions |
75.13% |
| 4 |
Service Management as a Practice |
69.52% |
| 5 |
ITIL Technology and Architecture |
65.76% |
Organizations who rely on ITIL Prime