Below is a live calculation of the top ITIL process areas based on 180,567 ITIL practice exams taken online by ITIL Prime members.
| Live Rank |
ITIL Process Area |
Community Average |
| 1 |
The Service Lifecycle |
84.59% |
| 2 |
ITIL Selected Functions |
84.04% |
| 3 |
ITIL Generic Concepts and Definitions |
82.27% |
| 4 |
ITIL Technology and Architecture |
80.15% |
| 5 |
Service Management as a Practice |
78.10% |
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