Below is a live calculation of the top ITIL process areas based on 181,524 ITIL practice exams taken online by ITIL Prime members.
| Live Rank |
ITIL Process Area |
Community Average |
| 1 |
ITIL Selected Functions |
90.57% |
| 2 |
ITIL Generic Concepts and Definitions |
89.68% |
| 3 |
ITIL Key Principles and Models |
84.50% |
| 4 |
Service Management as a Practice |
81.50% |
| 5 |
The Service Lifecycle |
80.11% |
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