Below is a live calculation of the top ITIL process areas based on 180,630 ITIL practice exams taken online by ITIL Prime members.
| Live Rank |
ITIL Process Area |
Community Average |
| 1 |
The Service Lifecycle |
84.68% |
| 2 |
ITIL Selected Functions |
84.28% |
| 3 |
ITIL Generic Concepts and Definitions |
82.40% |
| 4 |
ITIL Technology and Architecture |
80.22% |
| 5 |
Service Management as a Practice |
78.07% |
Organizations who rely on ITIL Prime