The ITIL V3 framework reflects the most recent, up to date set of best practice information regarding the ITIL body of knowledge. The ITIL qualification scheme relies on the ITIL Foundation certificate as the first core requirement prior to attaining advanced ITIL certifications.
Below is the complete set of advanced ITIL certifications, known as the ITIL Qualification Scheme. This information can be viewed in its entirety on ITIL's official website.
ITIL certifications are available at the Foundation, Intermediate, and Expert, and Master levels. Attaining the ITIL Foundation certificate is required prior to acquisition of other ITIL certifications. ITIL Prime provides test preparation content covering the area of the ITIL Foundation exam.
The ITIL V3 Foundation exam covers material from all five ITIL V3 core volumes. ITIL Prime maintains ITIL V3 mock exams and practice tests which cover the new areas addressed by ITIL V3.
Our ITIL V3 practice exams reflect ITIL subject areas outlined in the official ITIL V3 Syllabus (2009 REV 4.2) and reflect all 5 ITIL V3 Core volumes (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement).
ITIL V3 adopts a service lifecycle approach to IT management. With ITIL V3, the framework is comprised of five core volumes which describe the approach.
A comprehensive glossary of ITIL V3 terms and definitions used throughout the ITIL v3 core volumes; compiled and approved by the Office of Government Commerce (OGC). These terms are frequently used throughout ITIL texts, and represent both industry-wide terminology, as well as ITIL-specific terminology.
[Download PDF]
A complete and consolidated list of ITIL acronyms used throughout the ITIL v3 core volumes; compiled and approved by the Office of Government Commerce (OGC).
The official ITIL V3 Foundation Syllabus; outlining the key concepts, terminology, and processes to be tested on. The learning objectives stated in the syllabus comprise the core areas of testing for the ITIL V3 Foundation exam.
A formal, introductory overview of the ITIL V3 framework published and made available by the UK Chapter of the IT Service Management Forum (itSMF). The pocket guide is designed for individuals who with to learn more about the objectives and content covered by the ITIL framework.
A comprehensive view of all ITIL qualifications and certifications. This guide includes in depth descriptions of each certification offered in regards to the ITIL framework, and identifies pre-requisite courses and credits, specific subject matter, and target audiences.
ITIL Exam Prep |
Member Login |
Corporate Solutions