About the ITIL Foundation Exam and Certification

The ITIL V3 framework reflects the most recent, up to date set of best practice information regarding the ITIL body of knowledge. The ITIL qualification scheme relies on the ITIL Foundation certificate as the first core requirement prior to attaining advanced ITIL certifications.

Below is the complete set of advanced ITIL certifications, known as the ITIL Qualification Scheme. This information can be viewed in its entirety on ITIL's official website.

ITIL certifications are available at the Foundation, Intermediate, and Expert, and Master levels. Attaining the ITIL Foundation certificate is required prior to acquisition of other ITIL certifications. ITIL Prime provides test preparation content covering the area of the ITIL Foundation exam.

ITIL Glossary

A comprehensive glossary of ITIL V3 terms and definitions used throughout the ITIL v3 core volumes; compiled and approved by the Office of Government Commerce (OGC). These terms are frequently used throughout ITIL texts, and represent both industry-wide terminology, as well as ITIL-specific terminology.

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ITIL Acronyms

A complete and consolidated list of ITIL acronyms used throughout the ITIL v3 core volumes; compiled and approved by the Office of Government Commerce (OGC).

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ITIL V3 Foundation Syllabus

The official ITIL V3 Foundation Syllabus; outlining the key concepts, terminology, and processes to be tested on. The learning objectives stated in the syllabus comprise the core areas of testing for the ITIL V3 Foundation exam.

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ITIL V3 Pocket Guide

A formal, introductory overview of the ITIL V3 framework published and made available by the UK Chapter of the IT Service Management Forum (itSMF). The pocket guide is designed for individuals who with to learn more about the objectives and content covered by the ITIL framework.

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ITIL Version 3 Qualification Scheme

A comprehensive view of all ITIL qualifications and certifications. This guide includes in depth descriptions of each certification offered in regards to the ITIL framework, and identifies pre-requisite courses and credits, specific subject matter, and target audiences.

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Please note: all resources are made available freely via the ITIL official site, and credited as such.

Note: The ITIL V2 Foundation exam is an older version of the certification, however it has yet to be discontinued.

Two organizations administer the ITIL V2 Foundation Exam and award certificates. They are ISEB, previously known as the Systems Analysis Examination Board (based in the UK) and EXIN, the Examination Institute for Information Science (based in the Netherlands).

ISEB and EXIN administer ITIL Foundation Exams which are offered in similar formats. Both are closed-book exams consisting of multiple choice questions with a 60 minute time limit for completion. A slight exception is that a portion of the Foundation Exam offered by EXIN includes test questions regarding "Security Management", where as ISEB does not. Certificates achieved through either ISEB or EXIN are deemed to be of equal merit. The following areas of ITIL are covered within the ITIL V2 Foundation exam:

• General ITIL Concepts
  
  
• Service Support Functions
• Service Desk Function
• Incident Management
• Problem Management
• Change Management
• Configuration Management
• Release Management


• Service Delivery Functions
• Availability Management
• IT Services Continuity Management
• Capacity Management
• Financial Management
• Service Level Management

• ITIL Prime has added an entirely new set of exam content for users taking the ITIL V3 Foundation certification exam.
• The new ITIL V3 practice exams cover topics outlined in the recommended ITIL V3 Syllabus.
• The new ITIL V3 exam prep content covers all 5 ITIL V3 Core volumes (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement).
• The existing V2 ITIL Foundation exam prep content will remain available until 2008 (or until the V2 exam is no longer offered).
• In the meantime, users can select which ITIL exam they are preparing for when registering for ITIL exam preparation.