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About ITIL and the Foundation Exam

 
ITIL Prime offers exam preparation for both the ITIL V2 and ITIL V3 Foundation exams.
  • ITIL Prime has added an entirely new set of exam content for users taking the ITIL V3 Foundation certification exam.
  • The new ITIL V3 practice exams cover topics outlined in the recommended ITIL V3 Syllabus.
  • The new ITIL V3 exam prep content covers all 5 ITIL V3 Core volumes (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement).
  • The existing V2 ITIL Foundation exam prep content will remain available well in to 2009.
  • In the meantime, users can select which ITIL exam they are preparing for upon registration to receive the appropriate content.
  • Register Now for V2 or V3 ITIL Foundation Exam Practice.

ITIL Practice Exams Which ITIL Exam Version is for me?

About the ITIL V3 Foundation Exam
In June 2007, the ITIL framework underwent a major revision, or "refresh", with the publication of ITIL V3. The ITIL certification scheme remains similar to that of ITIL V2, with the ITIL Foundation certificate remaining as the first requirement prior to attaining any further ITIL certifications.

With ITIL V3, a new service lifecycle approach to IT management has been adopted. ITIL V3 is now comprised of five core volumes which describe the new approach.

ITIL V3 Core volumes:
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

With the new ITIL V3 framework, a new ITIL V3 Foundation exam is offered which covers material from all five ITIL V3 core volumes. ITIL Prime has created a new set of ITIL V3 mock exams and practice tests which cover the new areas addressed by ITIL V3. As in the past, ISEB and EXIN remain the licensed examination institutes which control accreditation and certification with exams offered through testing centers such as Prometric.

ITIL V3 Foundation Certificate topics:
  • Service Management as a Practice
  • The Service Lifecycle
  • Generic Concepts and Definitions
  • Key Principles and Models
  • Selected Processes
  • Selected Functions
  • Selected Roles
  • Technology and Architecture

ITIL Practice Exams Read more about the changes in the ITIL V3 framework.
ITIL Practice Exams Read more about the format of the ITIL V3 Foundation Exam.

About the ITIL V2 Foundation Exam
Two organizations currently administer the ITIL Foundation Exam and award certificates. They are ISEB, previously known as the Systems Analysis Examination Board (based in the UK) and EXIN, the Examination Institute for Information Science (based in the Netherlands).

ISEB and EXIN administer ITIL Foundation Exams which are offered in similar formats. Both are closed-book exams consisting of multiple choice questions with a 60 minute time limit for completion. A slight exception is that a portion of the Foundation Exam offered by EXIN includes test questions regarding "Security Management", where as ISEB does not. Certificates achieved through either ISEB or EXIN are deemed to be of equal merit. The following areas of ITIL are covered within the exam preparation on ITIL Prime:
  • General ITIL Concepts

  • Service Support Functions
    • Service Desk Function
    • Incident Management
    • Problem Management
    • Change Management
    • Configuration Management
    • Release Management

  • Service Delivery Functions
    • Availability Management
    • IT Services Continuity Management
    • Capacity Management
    • Financial Management
    • Service Level Management
ITIL Certifications
ITIL certifications are available at the Foundation, Practitioner, and Manager / Masters levels. Attaining the ITIL Foundation certificate is required prior to acquisition of other ITIL certifications. ITIL Prime provides test preparation content covering the area of the ITIL Foundation exam.

ITIL Exam Practice View the ITIL Certificate overview from ISEB.
ITIL Exam Practice View the ITIL Certificate overview from EXIN.

Organizations Involved with ITIL
The ITIL Certification Management Board (ICMB) manages all ITIL certifications. The ICMB is comprised of the United Kingdom's Office of Government Commerce (OGC), IT Service Management Forum (itSMF), ISEB, and EXIN.

ITIL Practice Exams Visit the OGC Official ITIL Site
ITIL Practice Exams Visit the Official itSMF International Site

ITIL V3 Practice Exams are Here!
  • ITIL Prime has added an entirely new set of exam content for users taking the ITIL V3 Foundation certification exam.
  • The new ITIL V3 practice exams cover topics outlined in the recommended ITIL V3 Syllabus.
  • The new ITIL V3 exam prep content covers all 5 ITIL V3 Core volumes (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement).
  • The existing V2 ITIL Foundation exam prep content will remain available until 2008 (or until the V2 exam is no longer offered).
  • In the meantime, users can select which ITIL exam they are preparing for when registering for ITIL exam preparation.