Below is a live calculation of the top 5 ITIL process areas based on 55,592 ITIL practice exams taken by ITIL Prime members.
| Live Rank |
ITIL Process Area |
Community Average |
| 1 |
Service Desk Function |
87.48% |
| 2 |
Capacity Management |
83.17% |
| 3 |
ITIL V3 - Service Lifecycle |
83.17% |
| 4 |
ITIL V3 - Generic Concepts and Definitions |
81.84% |
| 5 |
General ITIL Concepts |
81.69% |