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Below is a live calculation of the top 5 ITIL process areas based on 59,040 ITIL practice exams taken by ITIL Prime members.

Live Rank ITIL Process Area Community Average
      1 The Service Lifecycle 86.10%
      2 ITIL V3 Generic Concepts and Definitions 84.87%
      3 ITIL V3 Selected Functions 82.72%
      4 ITIL V3 Selected Roles 81.21%
      5 ITIL V3 Technology and Architecture 80.31%

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