Questions About ITIL Prime

Questions About Your Account

Questions About How we Measure your Performance

Questions About the ITIL Foundation Exam

Section: Questions About ITIL Prime

Does this site offer exam preparation specifically for the new ITIL V3 Foundation exam?

Yes. ITIL Prime offers exam preparation content for both the ITIL V3 Foundation exam and the ITIL V2 Foundation exam.

ITIL V2 Foundation Exam

Primary areas tested on are the 11 key ITIL processes of Service Support and Service Delivery
You have a scheduled exam at Prometric or via a course proctorInstitutes which administer this exam
EXIN - (Exam number: EX0-100)
ISEB - (Exam number: BH0-001)

ITIL V3 Foundation Exam

Primary areas tested on are the 5 Service Lifecycle phases

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Management

Institutes which administer this exam: EXIN, ISEB, APM Group, Loyalist
This exam may not yet be offered in all regions by Prometric.

What is ITIL V3, and has the Foundation exam changed?

ITIL V3, or the ITIL Refresh, is an updated set of ITIL publications which seeks to strengthen existing best practices. A new ITIL Foundation exam based on ITIL V3 is currently available to those seeking ITIL certification. Both the ITIL V2 and V3 exams will co-exist well into 2009; following that only the ITIL V3 exam will be available.

ITIL Prime provides exam preparation for the new ITIL V3 Foundation exam, as well as the older ITIL V2 Foundation exam.

In comparison to the real exam, how difficult are the questions provided on ITIL Prime?

In an effort to properly prepare test takers, we have attempted to create questions which are slightly more difficult than those one might see on the actual ITIL Foundation exam.

In addition, our questions are not purely definitional, but include real world situations from an ITIL perspective. This is done to emulate the questions one might see on the real Foundation Exam.

Do the online practice tests provided by ITIL Prime have a time limit?

Yes. In order to provide as realistic a testing experience as possible, you are provided with time limits which mimic the real exam for each practice test.

A timer will be displayed during the test at all times, to indicate how much time remains.

How can I be certain that the test questions and responses created by ITIL Prime are accurate?

Test questions available to ITIL Prime subscribers are created and maintained exclusively for this service by course trainers and ITIL certified resources who are subject matter experts in the field of IT Service Management. All questions, answers, and explanations are reviewed by ITIL Prime team members for quality and accuracy before they are published.

After I take the real ITIL Foundation exam, how can I report my score to ITIL Prime?

ITIL Prime encourages its users to report their results from the real ITIL Foundation exam. Users can report their results under the Account Status tab, or by visiting the Contact Us tab.

ITIL Prime is very interested in hearing about your experience and results on the actual ITIL Foundation exam, and will keep your feedback 100% confidential.

When taking a practice test through ITIL Prime, will I be able to mark questions for review, and return to them later?

Yes. As with the real life testing environment, you will be able to mark questions which you are unsure of, and review the marked items prior to submitting each test for scoring.

Prior to submitting any practice tests for scoring, you will be able to return to any question, regardless if it has been marked for review. If a question has been marked, this will be indicated as well. The live timer will continue until you have submitted your test for calculation.

Do I need to download or install any special software in order to user ITIL Prime?

No. ITIL Prime’s testing engine is designed to work solely with your web browser, without the need for additional downloads, installations or plug-ins.

Should I solely rely on ITIL Prime to pass the Foundation exam?

Although it has been reported by users that ITIL Prime was a critical component of their Foundation exam preparation, we recommend acquiring the appropriate study guides in addition to relying on our practice exams for best results.

Because ITIL Prime identifies your aptitude in each ITIL management process, this information is very beneficial when choosing where to focus your offline studies.

Section: Questions About Your Account

What features will I have access to when I register?

By registering with ITIL Prime, you will have unlimited access to all features of the system for the full term of your subscription. This includes all testing content, reporting and performance tracking, and premium support.

How can I tell when my account will expire?

Once you are logged in to the system, the Main Dashboard will indicate when your account expires. Additionally, the Account Status tab will allow you to see this information as well.

What types of payment methods can I use to register my account for ITIL Prime, and is it secure?

Subscriptions are payable using all major credit cards, PayPal, or eChecks. Additionally, we accept payments regardless of the country of origin.

Our payment handling is 100% secure and absolutely no payment information is stored following your registration.

Is any of my personal payment information stored by ITIL Prime?

No. Your payment information is used at the time of registration only, and is not stored by our system.

I lost my password and am unable to log in to my account. How can I retrieve my login information?

The Forgot Password link (located in the top corner of the screen) will dispatch login information to the email address you registered with ITIL Prime.

Section: Questions About How we Measure your Performance

Will I be able to view my performance within each ITIL management area, as well as by each practice test I take?

Yes. Because ITIL Prime tracks question performance by test, as well as by management / function area, your results will be calculated on both. You will easily be able to view your real time performance for each area using the My Performance tab.

How can I view my overall performance results for all tests that I've completed?

When you visit the My Performance tab, the first view you will see will be a chronological view of all your test scores. This chart will indicate which tests were taken, in order, and will clearly plot their points along a graph.

Is it possible to review the results of specific practice tests I've taken in the past?

Yes. By selecting Review Your Results on Past Tests from the My Performance tab, you can select from all of the practice tests available in the system. Depending on which tests you've completed, a comprehensive view of your results, including charted results, will display your performance.

Can I view my test taking performance within each ITIL management area?

Yes. As you take practice tests, ITIL Prime keeps track of your performance within each ITIL management / function area. At any time, you can review your average performance when presented with specific subject matter, and are even provided with a Knowledge Ranking for each area. The lower your Knowledge Ranking, the more study is recommended for a specific subject area.

If I take the same practice test multiple times, will this be reflected in my performance reports?

All of your completed tests, regardless if they are repeats, will be tracked to give you a chronological performance trend.

Additionally, performance measurements will also provide overall averages, as well as individual test taking results, allowing you to view your performance from multiple vantage points.

Section: Questions About the ITIL Foundation Exam

Which ITIL Foundation exam should I take; the one administered by ISEB or EXIN?

Both exams are meant to be of equal difficulty. The same number of questions and an identical time limit exists for exams offered by both ISEB and EXIN.

How long does it take for me to find out if I passed the ITIL Foundation exam, and how do I receive my certificate?

Upon completion of the real ITIL Foundation exam, you will immediately be presented with your results by the computer based testing (CBT) facility. The test proctor will then provide you with a printed copy of your results. For in-course exams which are paper-based, the time until you receive your results may range from 1 to 3 weeks.

Your certificate, along with related documentation, will be mailed to you within six weeks of passing the exam.

What is the score required to pass the ITIL Foundation exam?

The score required by both ISEB and EXIN to pass the ITIL Foundation exam is 65%.

Is the ITIL Foundation exam considered "tricky", or can it be desribed as straightforward?

Many test takers have described the questions on the ITIL Foundation exam as being slightly tricky due to the plethora of response combinations. An example of a common ITIL question and response structure is demonstrated below:

Statement 1: An SLA is an agreement drawn up by the IT department which states what the customer may or may not do with his workstation.

Statement 2: A Service Catalog describes accurately and specifically the IT services that the IT department can offer a customer.

Which of these statements is correct?

A. Only the first statement is correct
B. Only the second statement is correct
C. Both of the statements above are correct
D. Neither of the statements above are correct

ITIL Prime contains similarly constructed question items.

Are there professional requirements one must fulfill in order to qualify to take ITIL Foundation exam?

At this time, only an examination fee is required to sit for the ITIL Foundation exam. Further ITIL exams, such as the Practitioners and Managers certifications, have requirements which must be met prior to acquisition.

Enterprise Solutions

If you think your organization can benefit from an Enterprise version of this testing platform, Contact Us to learn more about our private branded testing solutions. Included with each Enterprise Solution offering, we provide:

A robust Management module, allowing for complete control of all testing content, including questions, answers, reasoning, and test parameters.
The ability to create "Review" versions of tests, which can be internally tested and reviewed prior to publication to the site.
A complete user administration module, including user profile management, account activation, and user privilege management.
The ability to customize and display FAQ content, create customizable performance metrics, and a host of other enterprise-specific functionality.
A fully customizable framework, based on standardized technologies, which can be managed by your organization.

To learn more about our Enterprise Solutions, please Contact Us.

About Us

Welcome to ITIL Prime, one of the most realistic online exam preparation services available.

Our testing content is created by subject matter experts who hold the certification and are veterans in their field of expertise. The testing engine developed for this system is based upon the real exam test environment to provide our users with the most true to form practice application possible.

Whereas other sites may provide a linear screen-by-screen testing mechanism, we provide a timed, markable test application which mimics the real exam. Our testing system requires no additional software downloads, and works within a standard browser, providing our users with the most accessible, practical preparation possible.

ITIL Prime is privately owned and operated.

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