ITIL Practice Exams New! ITIL Certification Kit | Member Login | Contact & Support

Section: Questions About the ITIL Foundation Exam

What do I need to take the exam from my personal computer?

Once you complete payment, you will be provided with access to our web-based exam scheduler.  From here, you can schedule your online exam. Alternatively, you may also elect to to take the exam at a local test center.  
Please note: You will need to have a webcam which can be positioned per the proctor's instructions (ie. a free standing webcam) and an Internet connection.

How soon can I take my exam after I complete payment?

If you wish to take your exam online (from your personal computer), a minimum of 48 hours is required from the time you schedule your exam (until you can take it).  If you plan to take your exam at a testing center, a minimum of 72 hours is required from the time you schedule your exam (until you can take it).  Please note: while it is possible to schedule an exam online or at a test center with less than 24 hours notice, we cannot guarantee availability in all areas.

What countries are eligible to register for the exam through ITIL Prime?

There is no restriction on countries when you register for an ITIL exam.  If you choose to take the exam in person, you can check here for a list of testing facilities in your country: CSME Testing Facilities  Or you may elect to take the exam from your personal computer using a CSME online proctor (included in price).

When I take an ITIL exam through ITIL Prime, is the certification the same as if I visited a testing center?

Yes.  The ITIL exams we offer online are identical to those at a testing facility. All ITIL exam we offer are formally accredited and administered through ITIL Examination Institute, CSME.  Online exams are identical in content and recognition to the in-person exams you may take by visiting a facility like Prometric.  Test results and ITIL exam certificate will be provided to you immediately following the exam.

I thought an exam proctor was needed to take any ITIL exam. How is this accommodated for students who take the exam online?

When you elect to take an ITIL exam online through ITIL Prime, a CSME virtual proctor is included in the cost.  You are required to have a webcam when you take the exam, and our proctor will monitor your exam progress to ensure compliance.  Private training organizations have historically offered virtual methods of ITIL test taking to accommodate students in remote areas, and now we are offering it on a wider basis. 

Are the ITIL exams and certificates offered through ITIL Prime formally recognized by the ITIL Certification Management Board (ICMB)?

Yes.  Exams and certificates are issued the ITIL Exam Institute CSME, who is formally recognized by the ITIL Certification Management Board (ICMB).    The ITIL certification you receive is identical to those issued by other ITIL Examination Institutes, such as ISEB or EXIN.

When I register for an ITIL exam through ITIL Prime, can I visit a local test center to sit for the exam?

Yes.  When you register for your ITIL exam through ITIL Prime, you can elect to take the exam from one of thousands of CSME test centers.  Once you register, you will be provided with instructions on how to take the exam online or at a test center.  If you choose to take the exam in person, you can check here for a list of testing facilities in your area: CSME Testing Facilities

How many days in advance do I need to schedule my ITIL Foundation exam?

If you plan to take the ITIL Foundation exam online, please allow for at least 48 hours (2 days) from the time you schedule your exam.  This ensures enough time for a virtual proctor to be assigned to your online exam.

If you plan to take the ITIL Foundation exam at a CSME testing center, availability will range between locations.  For testing centers, we typically recommend that students schedule their exam at least 72 hours (3 days) in advance.

During what days and hours may I take the online ITIL Foundation exam?

If you choose to take the online ITIL Foundation exam, you may take your exam 7 days a week, between the hours of 8AM to 7PM (MST GMT-7 / UTC-7).

Can I take the ITIL Foundation exam on a weekend?

Yes.  The online ITIL Foundation exam is available 7 days a week.  For those who will be visiting a CSME testing center, available days will vary by location; although many testing centers accommodate weekend test schedules.

If I take the ITIL Foundation exam online, how long does it take for me to find out if I passed? And how do I receive my certificate?

Upon completion of the ITIL Foundation exam from your personal computer or CSME testing facility, you will immediately be presented with your results by the testing system.  If you have passed, your actual ITIL exam certificate will be presented to you for download (if taken online) or for printing (if taken at a test center).

What is the score required to pass the ITIL Foundation exam?

The score required to pass the ITIL Foundation exam is 65%.

Do you offer a refund if I decide not to take my exam after registering?

We do not provide refunds for those users who register and decide not to take the exam.

Is the ITIL Foundation exam considered "tricky", or can it be desribed as straightforward?

Many test takers have described the questions on the ITIL Foundation exam as being slightly tricky due to the plethora of response combinations.  An example of a common ITIL question and response structure is demonstrated below:

Statement 1: An SLA is an agreement drawn up by the IT department which states what the customer may or may not do with his workstation.

Statement 2: A Service Catalog describes accurately and specifically the IT services that the IT department can offer a customer.

Which of these statements is correct?

A. Only the first statement is correct
B. Only the second statement is correct
C. Both of the statements above are correct
D. Neither of the statements above are correct

ITIL Prime contains similarly constructed question items in our APMG-endorsed practice exams.

Are there professional requirements one must fulfill in order to qualify to take ITIL Foundation exam?

At this time, only an examination fee is required to sit for the ITIL Foundation exam.  Further ITIL exams, such as the ITIL Intermediate exams, have requirements which must be met prior to acquisition.

Does this site offer exam preparation for the latest ITIL Foundation exam?

Yes.  ITIL Prime offers exam preparation content for the ITIL Foundation exam, covering the latest ITIL Foundation syllabus (2011 Edition).  Our ITIL exam preparation tools have been assessed and endorsed by the official ITIL accreditor, APM Group, and is also a fully licensed and compliant ITIL software tool.  Primary areas tested on are the 5 Service Lifecycle phases

* Service Strategy

* Service Design

* Service Transition

* Service Operation

* Continual Service Management

Institutes which administer this exam: CSME, EXIN, ISEB, APM Group, Loyalist. 

The latest version of the ITIL Foundation exam is based on the ITIL Foundation syllabus (ITIL 2011 Edition).  The syllabus is available for download directly in our "About the ITIL Exam" section.

What is your general refund policy on purchased products?

Due to the digital nature of our courseware and exam products, refunds are only offered within 24 hours of purchase, and only if the product has not been accessed.

Are refunds available for unused ITIL exam vouchers?

No refunds are available for unused exam vouchers. Once an ITIL exam voucher is purchased, there is no expiration date for when it may be used.

Section: Questions About our ITIL Bootcamp Course

After I purchase the online Bootcamp course, how soon does it begin?

Bootcamp courses are available on-demand, so you can access the course whenever you choose to.   Please allow 1 business day following purchase for us to finalize your new account.

What type of knowledge or job experience is required to purchase the online ITIL Bootcamp?

Bootcamp courses assume the student has zero knowledge of ITIL and its subject matter areas, and is designed to quickly ramp you up to a level of proficiency.

There are no professional pre-requisites required for the ITIL Foundation Bootcamp course.  Anyone can purchase the course.

I purchased the online ITIL Bootcamp course, what do I need to access it?

You can access the course using a web browser with the Flash plug-in. 

Is the Bootcamp course professionally accredited?

Yes, online Foundation Bootcamp courses are accredited by the ITIL Examination Institute, CSME.  Completion of the course grants the student 2 ITIL Expert credits.  The course is also recognized by PMI, and 18 PDU credits are granted.

Section: Questions About Our ITIL Practice Exams

After I take a practice test, can I print out the questions and answers for offline study?

Yes.  After each practice test, you can print out the questions, answers, and explanations. 

Will I be able to view my performance within each ITIL management area, as well as by each practice test I take?

Yes.  Because ITIL Prime tracks question performance by test, as well as by management / function area, your results will be calculated on both.  You will easily be able to view your real time performance for each area using the My Performance tab.

Do the online practice tests provided by ITIL Prime have a time limit?

Yes.  In order to provide as realistic a testing experience as possible, you are provided with time limits which mimic the real exam for each practice test. 

A timer will be displayed during the test at all times, to indicate how much time remains.

How can I be certain that the test questions and responses created by ITIL Prime are accurate?

Test questions available to ITIL Prime subscribers are created and maintained exclusively for this service by course trainers and ITIL certified resources who are subject matter experts in the field of IT Service Management.  All questions, answers, and explanations are reviewed by ITIL Prime team members for quality and accuracy before they are published.

How can I view my overall performance results for all tests that I've completed?

When you visit the My Performance tab, the first view you will see will be a chronological view of all your test scores.  This chart will indicate which tests were taken, in order, and will clearly plot their points along a graph.

Is it possible to review the results of specific practice tests I've taken in the past?

Yes.  By selecting  Review Your Results on Past Tests from the My Performance tab, you can select from all of the practice tests available in the system.  Depending on which tests you've completed, a comprehensive view of your results, including charted results, will display your performance.

After I take the real ITIL Foundation exam, how can I report my score to ITIL Prime?

ITIL Prime encourages its users to report their results from the real ITIL Foundation exam.  Users can report their results under the Account Status tab, or by visiting the Contact Us tab. 

ITIL Prime is very interested in hearing about your experience and results on the actual ITIL Foundation exam, and will keep your feedback 100% confidential. 

Can I view my test taking performance within each ITIL management area?

Yes.  As you take practice tests, ITIL Prime keeps track of your performance within each ITIL management / function area.  At any time, you can review your average performance when presented with specific subject matter, and are even provided with a Knowledge Ranking for each area.  The lower your Knowledge Ranking, the more study is recommended for a specific subject area. 

If I take the same practice test multiple times, will this be reflected in my performance reports?

All of your completed tests, regardless if they are repeats, will be tracked to give you a chronological performance trend.  

Additionally, performance measurements will also provide overall averages, as well as individual test taking results, allowing you to view your performance from multiple vantage points.

When taking a practice test through ITIL Prime, will I be able to mark questions for review, and return to them later?

Yes.  As with the real life testing environment, you will be able to mark questions which you are unsure of, and review the marked items prior to submitting each test for scoring. 

Prior to submitting any practice tests for scoring, you will be able to return to any question, regardless if it has been marked for review. If a question has been marked, this will be indicated as well.  The live timer will continue until you have submitted your test for calculation.

Do I need to download or install any special software in order to user ITIL Prime?

No.  ITIL Prime’s testing engine is designed to work  solely with your web browser, without the need for additional downloads, installations or plug-ins. 

Should I solely rely on ITIL Prime to pass the Foundation exam?

Although it has been reported by users that ITIL Prime was a critical component of their Foundation exam preparation, we recommend acquiring the appropriate study guides in addition to relying on our practice exams for best results. 

Because ITIL Prime identifies your aptitude in each ITIL management process, this information is very beneficial when choosing where to focus your offline studies.

Section: General Site Questions

What features will I have access to when I register for the ITIL Prime practice exam system?

By registering for ITIL Prime practice exams, you will have unlimited access to all features of the system for the full term of your subscription.  This includes all testing content, reporting and performance tracking, and premium support.

How can I tell when my account will expire?

Once you are logged in to the system, the Main Dashboard will indicate when your account expires.  Additionally, the Account Status tab will allow you to see this information as well.

What types of payment methods can I use to register my account for ITIL Prime, and is it secure?

Subscriptions are payable using all major credit cards, PayPal, or eChecks.  Additionally, we accept payments regardless of the country of origin.

Our payment handling is 100% secure and absolutely no payment information is stored following your registration. 

Is any of my personal payment information stored by ITIL Prime?

No.  Your payment information is used at the time of registration only, and is not stored by our system.

I lost my password and am unable to log in to my account.  How can I retrieve my login information?

The Forgot Password link (located in the top corner of the screen) will dispatch login information to the email address you registered with ITIL Prime.

About Us

PMP Practice Questions

Professional. Measurable. Realistic.

Exam Preparation Solutions

ITIL Prime is owned and operated by SSI Logic.

Welcome to ITIL Prime, one of the most realistic online exam preparation services available for the Information Technology Infrastructure Library Certification Exam. Our testing content is created by subject matter experts and instructors who are veterans in their field of expertise.

The online software platform developed by SSI Logic is based upon the real exam test environment to provide our users with the most true to form practice application possible. Whereas other sites may provide a linear screen-by-screen testing mechanism, we provide a timed, markable test application which mimics the real exam. Our testing system requires no additional software downloads, and works within a standard browser, providing our users with the most accessible, practical preparation possible.

Professional. Measurable. Realistic.

All of SSI Logic's content is developed in tandem with qualifie subject-matter experts in adherence to our testing Content Development Process (CDP). Our process serves to minimize the risk of content issues related to quality and accuracy; and increases our platform's ability to reflect objective, consistent, test taker performance. Below are general steps included in our CDP methodology.

Content Development Process

Because no process is perfect, SSI Logic proactively polls students for quality feedback. Doing so allows us to pinpoint potential quality issues, and serves as a baseline view of perception regarding every test in our catalog. Our team continuously monitors candidate perception to identify areas of improvement and overall effectiveness.

Site Disclaimer

The tools provided within this site are endorsed by the APM Group, ITIL's official accreditor.

Care has been taken in the compilation of this web site and its contents. The information, statements, and testing content contained on this site are believed to be correct. However, this site, its owners, operators, and/or representatives shall not be held liable for any loss, damage or inconvenience arising from potential inaccuracies.

No guarantee, warranty, or representation is made that you will pass the ITIL Foundation exam as a result of using this website, nor with regard to the general content of these pages.

This site, including its owners, reprentatives, administrators, and or employees, is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on information contained within the site. While the information contained within this site is believed to be accurate, no guarantee is given that the information provided in this Web site is correct, complete, and up-to-date.

Please read the terms and information carefully before registering to use this system. Accessing and/or registering for this service indicates that you accept these terms and understand this information.

The testing content within this web site has been prepared via the best efforts and knowledge of the parties involved. If you believe that any of the information here contains innacuracies or requires updating, feel free to inform us via our contact form, and we will review your feedback.

For the avoidance of doubt, under no circumstances shall this site, its owners, its representatives, administrators or employees be held liable for any event of direct, indirect, incidental or consequential damage or loss in connection with, or arising out of, any information provided or omitted by them or by other parties in relation to this site.

We may revise the terms of this disclaimer at any time. You should therefore visit this page from time to time as the terms expressed herein are binding when using this site. For general questions or remarks about our policies, please contact us using our web site contact form.

If any part of this Disclaimer is held to be invalid or unenforceable, such invalidity of unenforceability shall not invalidate the entire Disclaimer as a whole. Rather the Disclaimer shall be construed as though it did not contain the particular provision held to be invalid or unenforceable and the rights and obligation of relevant parties shall be construed and enforced to such extent as shall be permitted by applicable law.

To learn more about our ITIL examination prep material, we recommend you visit our page on obtaining your ITIL certification online, for both the Foundation and prometric ITIL versions.