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Section: Questions About the ITIL Foundation Exam

What do I need to take the exam from my personal computer?

Once you complete payment, you will be provided with access to our web-based exam scheduler.  From here, you can schedule your online exam. Alternatively, you may also elect to to take the exam at a local test center.  
Please note: You will need to have a webcam which can be positioned per the proctor's instructions (ie. a free standing webcam) and an Internet connection.

How soon can I take my exam after I complete payment?

If you wish to take your exam online (from your personal computer), a minimum of 48 hours is required from the time you schedule your exam (until you can take it).  If you plan to take your exam at a testing center, a minimum of 72 hours is required from the time you schedule your exam (until you can take it).  Please note: while it is possible to schedule an exam online or at a test center with less than 24 hours notice, we cannot guarantee availability in all areas.

What countries are eligible to register for the exam through ITIL Prime?

There is no restriction on countries when you register for an ITIL exam. All exams are now administered online from a personal computer.

I thought an exam proctor was needed to take any ITIL exam. How is this accommodated for students who take the exam online?

When you elect to take an ITIL exam online through ITIL Prime, a virtual proctor is included in the cost.  You are required to have a webcam when you take the exam, and our proctor will monitor your exam progress to ensure compliance.  Private training organizations have historically offered virtual methods of ITIL test taking to accommodate students in remote areas, and now we are offering it on a wider basis. 

Are the ITIL exams and certificates offered through ITIL Prime formally recognized by the ITIL Certification Management Board (ICMB)?

Yes.  Exams and certificates are issued by the ITIL Exam Institute, who is formally recognized by the ITIL Certification Management Board (ICMB).    The ITIL certification you receive is identical to those issued by other ITIL Examination Institutes, such as ISEB or EXIN.

How many days in advance do I need to schedule my ITIL Foundation exam?

If you plan to take the ITIL Foundation exam, please allow for at least 48 hours (2 days) from the time you schedule your exam.  This ensures enough time for a virtual proctor to be assigned to your online exam.

During what days and hours may I take the online ITIL Foundation exam?

If you choose to take the online ITIL Foundation exam, you may take your exam 7 days a week, between the hours of 8AM to 7PM (MST GMT-7 / UTC-7).

Can I take the ITIL Foundation exam on a weekend?

Yes.  The online ITIL Foundation exam is available 7 days a week.

If I take the ITIL Foundation exam online, how long does it take for me to find out if I passed? And how do I receive my certificate?

Upon completion of the ITIL Foundation exam, you will immediately be presented with your results by the testing system.  If you have passed, your actual ITIL exam certificate will be presented to you for download (if taken online) or for printing (if taken at a test center).

What is the score required to pass the ITIL Foundation exam?

The score required to pass the ITIL Foundation exam is 65%.

Do you offer a refund if I decide not to take my exam after registering?

We do not provide refunds for those users who register and decide not to take the exam.

Is the ITIL Foundation exam considered "tricky", or can it be desribed as straightforward?

Many test takers have described the questions on the ITIL Foundation exam as being slightly tricky due to the plethora of response combinations.  An example of a common ITIL question and response structure is demonstrated below:

Statement 1: An SLA is an agreement drawn up by the IT department which states what the customer may or may not do with his workstation.

Statement 2: A Service Catalog describes accurately and specifically the IT services that the IT department can offer a customer.

Which of these statements is correct?

A. Only the first statement is correct
B. Only the second statement is correct
C. Both of the statements above are correct
D. Neither of the statements above are correct

ITIL Prime contains similarly constructed question items in our APMG-endorsed practice exams.

Are there professional requirements one must fulfill in order to qualify to take ITIL Foundation exam?

At this time, only an examination fee is required to sit for the ITIL Foundation exam.  Further ITIL exams, such as the ITIL Intermediate exams, have requirements which must be met prior to acquisition.

Does this site offer exam preparation for the latest ITIL Foundation exam?

Yes.  ITIL Prime offers exam preparation content for the ITIL Foundation exam, covering the latest ITIL Foundation syllabus

The latest version of the ITIL Foundation exam is based on the ITIL Foundation syllabus (ITIL 2011 Edition).  The syllabus is available for download directly in our "About the ITIL Exam" section.

What is your general refund policy on purchased products?

Due to the digital nature of our courseware and exam products, refunds are only offered within 24 hours of purchase, and only if the product has not been accessed.

Are refunds available for unused ITIL exam vouchers?

No refunds are available for unused exam vouchers. Once an ITIL exam voucher is purchased, there is no expiration date for when it may be used.

Section: Questions About our ITIL Bootcamp Course

After I purchase the online Bootcamp course, how soon does it begin?

Bootcamp courses are available on-demand, so you can access the course whenever you choose to.   Please allow 1 business day following purchase for us to finalize your new account.

What type of knowledge or job experience is required to purchase the online ITIL Bootcamp?

Bootcamp courses assume the student has zero knowledge of ITIL and its subject matter areas, and is designed to quickly ramp you up to a level of proficiency.

There are no professional pre-requisites required for the ITIL Foundation Bootcamp course.  Anyone can purchase the course.

I purchased the online ITIL Bootcamp course, what do I need to access it?

You can access the course using a web browser with the Flash plug-in. 

Is the Bootcamp course professionally accredited?

Yes, online Foundation Bootcamp courses are accredited by the ITIL Examination Institute, CSME.  Completion of the course grants the student 2 ITIL Expert credits.  The course is also recognized by PMI, and 18 PDU credits are granted.

Section: Questions About Our ITIL Practice Exams

After I take a practice test, can I print out the questions and answers for offline study?

Yes.  After each practice test, you can print out the questions, answers, and explanations. 

Will I be able to view my performance within each ITIL management area, as well as by each practice test I take?

Yes.  Because ITIL Prime tracks question performance by test, as well as by management / function area, your results will be calculated on both.  You will easily be able to view your real time performance for each area using the My Performance tab.

Do the online practice tests provided by ITIL Prime have a time limit?

Yes.  In order to provide as realistic a testing experience as possible, you are provided with time limits which mimic the real exam for each practice test. 

A timer will be displayed during the test at all times, to indicate how much time remains.

How can I be certain that the test questions and responses created by ITIL Prime are accurate?

Test questions available to ITIL Prime subscribers are created and maintained exclusively for this service by course trainers and ITIL certified resources who are subject matter experts in the field of IT Service Management.  All questions, answers, and explanations are reviewed by ITIL Prime team members for quality and accuracy before they are published.

How can I view my overall performance results for all tests that I've completed?

When you visit the My Performance tab, the first view you will see will be a chronological view of all your test scores.  This chart will indicate which tests were taken, in order, and will clearly plot their points along a graph.

Is it possible to review the results of specific practice tests I've taken in the past?

Yes.  By selecting  Review Your Results on Past Tests from the My Performance tab, you can select from all of the practice tests available in the system.  Depending on which tests you've completed, a comprehensive view of your results, including charted results, will display your performance.

After I take the real ITIL Foundation exam, how can I report my score to ITIL Prime?

ITIL Prime encourages its users to report their results from the real ITIL Foundation exam.  Users can report their results under the Account Status tab, or by visiting the Contact Us tab. 

ITIL Prime is very interested in hearing about your experience and results on the actual ITIL Foundation exam, and will keep your feedback 100% confidential. 

Can I view my test taking performance within each ITIL management area?

Yes.  As you take practice tests, ITIL Prime keeps track of your performance within each ITIL management / function area.  At any time, you can review your average performance when presented with specific subject matter, and are even provided with a Knowledge Ranking for each area.  The lower your Knowledge Ranking, the more study is recommended for a specific subject area. 

If I take the same practice test multiple times, will this be reflected in my performance reports?

All of your completed tests, regardless if they are repeats, will be tracked to give you a chronological performance trend.  

Additionally, performance measurements will also provide overall averages, as well as individual test taking results, allowing you to view your performance from multiple vantage points.

When taking a practice test through ITIL Prime, will I be able to mark questions for review, and return to them later?

Yes.  As with the real life testing environment, you will be able to mark questions which you are unsure of, and review the marked items prior to submitting each test for scoring. 

Prior to submitting any practice tests for scoring, you will be able to return to any question, regardless if it has been marked for review. If a question has been marked, this will be indicated as well.  The live timer will continue until you have submitted your test for calculation.

Do I need to download or install any special software in order to user ITIL Prime?

No.  ITIL Prime’s testing engine is designed to work  solely with your web browser, without the need for additional downloads, installations or plug-ins. 

Should I solely rely on ITIL Prime to pass the Foundation exam?

Although it has been reported by users that ITIL Prime was a critical component of their Foundation exam preparation, we recommend acquiring the appropriate study guides in addition to relying on our practice exams for best results. 

Because ITIL Prime identifies your aptitude in each ITIL management process, this information is very beneficial when choosing where to focus your offline studies.

Section: General Site Questions

What features will I have access to when I register for the ITIL Prime practice exam system?

By registering for ITIL Prime practice exams, you will have unlimited access to all features of the system for the full term of your subscription.  This includes all testing content, reporting and performance tracking, and premium support.

How can I tell when my account will expire?

Once you are logged in to the system, the Main Dashboard will indicate when your account expires.  Additionally, the Account Status tab will allow you to see this information as well.

What types of payment methods can I use to register my account for ITIL Prime, and is it secure?

Subscriptions are payable using all major credit cards, PayPal, or eChecks.  Additionally, we accept payments regardless of the country of origin.

Our payment handling is 100% secure and absolutely no payment information is stored following your registration. 

Is any of my personal payment information stored by ITIL Prime?

No.  Your payment information is used at the time of registration only, and is not stored by our system.

I lost my password and am unable to log in to my account.  How can I retrieve my login information?

The Forgot Password link (located in the top corner of the screen) will dispatch login information to the email address you registered with ITIL Prime.

About Us

PMP Practice Questions

Professional. Measurable. Realistic.

Exam Preparation Solutions

ITIL Prime is owned and operated by SSI Logic.

Welcome to ITIL Prime, one of the most realistic online exam preparation services available for the Information Technology Infrastructure Library Certification Exam. Our testing content is created by subject matter experts and instructors who are veterans in their field of expertise.

The online software platform developed by SSI Logic is based upon the real exam test environment to provide our users with the most true to form practice application possible. Whereas other sites may provide a linear screen-by-screen testing mechanism, we provide a timed, markable test application which mimics the real exam. Our testing system requires no additional software downloads, and works within a standard browser, providing our users with the most accessible, practical preparation possible.

Professional. Measurable. Realistic.

All of SSI Logic's content is developed in tandem with qualifie subject-matter experts in adherence to our testing Content Development Process (CDP). Our process serves to minimize the risk of content issues related to quality and accuracy; and increases our platform's ability to reflect objective, consistent, test taker performance. Below are general steps included in our CDP methodology.

Content Development Process

Because no process is perfect, SSI Logic proactively polls students for quality feedback. Doing so allows us to pinpoint potential quality issues, and serves as a baseline view of perception regarding every test in our catalog. Our team continuously monitors candidate perception to identify areas of improvement and overall effectiveness.

Site Disclaimer

The tools provided within this site are endorsed by the APM Group, ITIL's official accreditor.

Care has been taken in the compilation of this web site and its contents. The information, statements, and testing content contained on this site are believed to be correct. However, this site, its owners, operators, and/or representatives shall not be held liable for any loss, damage or inconvenience arising from potential inaccuracies.

No guarantee, warranty, or representation is made that you will pass the ITIL Foundation exam as a result of using this website, nor with regard to the general content of these pages.

This site, including its owners, reprentatives, administrators, and or employees, is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on information contained within the site. While the information contained within this site is believed to be accurate, no guarantee is given that the information provided in this Web site is correct, complete, and up-to-date.

Please read the terms and information carefully before registering to use this system. Accessing and/or registering for this service indicates that you accept these terms and understand this information.

The testing content within this web site has been prepared via the best efforts and knowledge of the parties involved. If you believe that any of the information here contains innacuracies or requires updating, feel free to inform us via our contact form, and we will review your feedback.

For the avoidance of doubt, under no circumstances shall this site, its owners, its representatives, administrators or employees be held liable for any event of direct, indirect, incidental or consequential damage or loss in connection with, or arising out of, any information provided or omitted by them or by other parties in relation to this site.

We may revise the terms of this disclaimer at any time. You should therefore visit this page from time to time as the terms expressed herein are binding when using this site. For general questions or remarks about our policies, please contact us using our web site contact form.

If any part of this Disclaimer is held to be invalid or unenforceable, such invalidity of unenforceability shall not invalidate the entire Disclaimer as a whole. Rather the Disclaimer shall be construed as though it did not contain the particular provision held to be invalid or unenforceable and the rights and obligation of relevant parties shall be construed and enforced to such extent as shall be permitted by applicable law.

To learn more about our ITIL examination prep material, we recommend you visit our page on obtaining your ITIL certification online, for both the Foundation and Prometric ITIL versions.

Effective date: Feb 8, 2022

ITILPrime ("us", "we", or "our") operates the website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from


  • Service

    Service is the website operated by ITILPrime

  • Personal Data

    Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

  • Usage Data

    Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Cookies

    Cookies are small pieces of data stored on your device (computer or mobile device).

  • Data Controller

    Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

    For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

  • Data Processors (or Service Providers)

    Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

    We may use the services of various Service Providers in order to process your data more effectively.

  • Data Subject (or User)

    Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

ITILPrime uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), ITILPrime legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

ITILPrime may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it's not overridden by your rights
  • For payment processing purposes
  • To comply with the law

Retention of Data

ITILPrime will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

ITILPrime will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

ITILPrime will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Business Transaction

If ITILPrime is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, ITILPrime may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

ITILPrime may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of ITILPrime
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

"Do Not Track" Signals

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. ITILPrime aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

  • The right to object. You have the right to object to our processing of your Personal Data.

  • The right of restriction. You have the right to request that we restrict the processing of your personal information.

  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

  • The right to withdraw consent. You also have the right to withdraw your consent at any time where ITILPrime relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.

Behavioral Remarketing

ITILPrime uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

  • Google AdWords

    Google AdWords remarketing service is provided by Google Inc.

    You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page.

    Google also recommends installing the Google Analytics Opt-out Browser Add-on for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.


We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Refund Policy

For live classes, refunds may be requested within 24 hours of purchase as long as content has not been utilized. Please visit the refund policy for each class under the "Our Guarantee" section of each class for specific rules.

For On-Demand and practice exam products, refunds may be requested within 24 hours of purchase as long as content has not been utilized.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Terms and Conditions

Last updated: October 12, 2021

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Country refers to: Delaware, United States

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to SSI SOLUTIONS INC, 2093 PHILADELPHIA PIKE #9038 CLAYMONT, DE 19703.

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Promotions refer to contests, sweepstakes or other promotions offered through the Service.

  • Service refers to the Website.

  • Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

  • Website refers to ITILPrime, accessible from

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Placing Orders for Goods

By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.

Your Information

If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Order Cancellation

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

  • Goods availability
  • Errors in the description or prices for Goods
  • Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

Your Order Cancellation Rights

Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.

Our Returns Policy forms a part of these Terms and Conditions. Please read our Returns Policy to learn more about your right to cancel Your Order.

Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

You will not have any right to cancel an Order for the supply of any of the following Goods:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged Your loss of cancellation right.

Availability, Errors and Inaccuracies

We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Prices Policy

The Company reserves the right to revise its prices at any time prior to accepting an Order.

The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.


All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard, Affinity Card, American Express cards or online payment methods (PayPal, for example).

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.


Any Promotions made available through the Service may be governed by rules that are separate from these Terms.

If You participate in any Promotions, please review the applicable rules as well as our Privacy policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Your Feedback to Us

You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.


We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver


If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.


Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.