Below is a live calculation of the top ITIL process areas based on 181,235 ITIL practice exams taken online by ITIL Prime members.
| Live Rank |
ITIL Process Area |
Community Average |
| 1 |
The Service Lifecycle |
91.74% |
| 2 |
ITIL Selected Functions |
89.05% |
| 3 |
ITIL Generic Concepts and Definitions |
87.85% |
| 4 |
ITIL Technology and Architecture |
83.83% |
| 5 |
Service Management as a Practice |
82.60% |
Organizations who rely on ITIL Prime