Attend a Live ITIL Foundation Class Online

So Effective, We Guarantee You Will Pass the ITIL Foundation Exam.

Our Live Virtual ITIL classes are taught by expert instructors, who also bring their real-world and relevant experience to the students. Class enrollment includes all course materials and the ITIL Foundation exam! Reflects latest ITIL 2011 Edition updates.

Taught by veteran ITIL training instructors
ITIL Foundation exam included with class
Save time and money by training without travel
Interact with peers and expert instructor
Attend this live class from any Internet-connected computer

Program Accreditations

Accredited by EXIN, PMI, ITIL Expert Credits

Current Exam Pass Rate

97% First Time Pass

"The class was great! The instructor was great in using real world examples and experiences to show how ITIL is implemented in the Industry..." Ernest McNeil, ITIL

Schedule and Pricing

An ITIL Foundation Curriculum Focused on Passing the Exam

Course Description & Curriculum

Built around accelerated learning techniques and carefully designed learning materials, this intense, focused ITIL training delivers a passing ITIL Foundation Exam score on your very first try. You will be prepared to take the ITIL Foundation exam, following our carefully designed class curriculum:

Service Management as a Practice

The concept of Good Practice
The concept of Service
The concept of Service Management
Define and distinguish between Functions, Roles and Processes
The process model
Characteristics of processes

The ITIL Service Lifecycle

The objectives and business value for each phase in the lifecycle

Key Principles and Models

Candidates will be able to comprehend and account for key principles and models of Service Management and balance some of the opposing forces within Service Management

Service Strategy

The three types of Service Providers
Define the market
Develop the offerings
Develop the strategic assets
Prepare for execution
Service Level Management

Service Design

The importance of People, Processes, Products and Partners for Service Management
The five major aspects of Service Design
Different sourcing approaches and options

Service Transition

The Service V model
Change Management
Service Asset and Configuration Management
Release and Deployment Management

Service Operation

IT Services versus Technology
Stability versus Responsiveness
The role of communication in Service Operation
Incident Management
Event Management
Request Fulfillment
Problem Management

Continual Service Improvement

Basic concepts , process activities, interfaces and metrics for the 7 step improvement process
The role of Governance for Continual Service Improvement

Key ITIL Concepts

Gain an understanding of the key terminology and key concepts of Service Management

Key ITIL Processes

Candidates will gain an understanding of how the Service Management processes contribute to the Service Life Cycle

Key ITIL Roles

After completing this course candidates will be able to account for the role and responsibilities of the key roles in Service Management

Key ITIL Functions

This aims to help the candidate explain the role, objectives, organizational structures, staffing and metrics of the Service Desk function and to state the role, objectives of the other three functions which are:
- Technical Management
- Application Management
- IT Operations Management

Technology and Architecture

A look at the generic requirements for an integrated set of Service Management Technology concepts

Class accredited by EXIN

Included with every class:

Curriculum accredited by EXIN, PMI
2 ITIL Expert Credits, 22 PMI PDU Credits
All class study materials
ITIL Foundation certification exam
Online practice exam portal
One-on-one access to instructor
100% exam pass guarantee

View Class Schedule

Enroll online or Call 1-800-581-9819 to Register by Phone

1. Enroll in an Online ITIL Class

All classes are accredited by EXIN and PMI, and taught by veteran instructors
Flexible dates and times available
We guarantee the lowest price possible for all courses
ITIL Foundation exam included with class

2. Attend Live Classes from Your Computer

Attend class, ask questions, and prepare for your ITIL exam
One-on-one Instructor Q&A sessions included for all students
ITIL Prime Practice Exam system included free with class
All ITIL course materials included with class enrollment
Class Schedule and Pricing

3. Pass the Exam, Guaranteed

Take the ITIL Foundation exam (included) and pass. Guaranteed.
Following class, take the certification exam online.
ITIL and PMI PDU credits included with every course, to maintain your new ITIL certification

ITIL Online Classes Taught by Veteran Instructors

About the Instructor

Donna E. Holt (ITIL Practitioner, ItSMF Founding Member)

Since 1997, Donna has focused on professional training and course development in the areas of ITIL, IT Service Management, and IT support. She has presented more than 100 training seminars to some thousands of mid and upper-level managers; and has personally performed certification audits on globally dispersed companies including Lockheed Martin and Honda. With extensive real-world experience in both ITIL and IT Service Management, Donna has consulted to a broad portfolio of companies in helping to establish their ITIL practices.

Since 2008, her focus has been almost exclusively on preparing business and government professionals for ITIL certifications. Donna holds multiple certifications, including that of accredited ITIL Practitioner, and trains other ITIL instructors on how to effectively deliver ITIL classes. Donna is a founding board member and COO of the Los Angeles IT Service Management Forum (ItSMF) and is a board member of the Help Desk Institute (HDI).

View Class Schedule

Taking an ITIL Class from Your Computer

Basic System Requirements

Attending our ITIL class from your computer requires the following:

Computer with Internet access
Web browser with standard features
May require a software download (provided by us)