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On-Demand ITIL Intermediate Courses


Online course access.   Any time, anywhere.

These On-Demand ITIL Intermediate courses will comprehensively prepare students on their way to becoming ITIL Experts. Self-paced access to these interactive ITIL courses provide the in-depth training you need to succeed, including:

  • Reflects ITIL 2011 Edition updates
  • Covers latest ITIL Lifecycle and ITIL Capability modules
  • Fully accredited ITIL Intermediate courses that include ITIL credits and PMI PDUs
  • Access to online courses without limitation, from any computer
  • Trains students to pass their ITIL Intermediate exam
  • Courses include study materials, access to ITIL tutors, sample exams and more


Course Accreditations

ITIL APMG, CSME, and PMI PDU Credits


Course Pre-requisites

ITIL Foundation certificate required


Accessing the Course

On-Demand access to all courseware. Nothing to download.


What Our Students are Saying

"I got my RCV certification last week. The online classes and material were concise and very clear. It feels great to get certified in a week without using any extra material."

Mithun Gunalan, ITIL
HSBC
New York, NY USA

"I just finished the RCV, SOA , PPO and MALC courses online and wanted to say thanks for the great material, practices, quizes and practice exams. I was able to get through my 3 remaining intermediate courses and the MALC in 6 weeks and passed the exam for each one on the first try with no problems."

Kimrick Hymas, ITIL Expert
United Space Alliance
Houston, TX USA

"The online courses were very helpful in enabling me to obtain my ITIL Expert Certification quickly without sacrificing quality. The online courses were informative, very focused on helping understanding, and very convenient. The staff was friendly and attentive to helping me through the process."

Michael Clapperton, ITIL Expert
Staples
Boston, MA USA

"I completed the 5 Lifecycle exams and MALC using their online self-paced products. Feels good to add 'ITIL Expert' to my resume."

Aaron May, ITIL Expert
Project Manager, Dell
Tampa, FL USA

"I was very surprised by the quality they had to offer. It was easy and enjoyable to follow and I was easily convinced to follow the remaining modules with them."

Eddie Brady, ITIL
Accenture Technology Solutions
Netherlands

"I just completed the ITIL Online Training Course and found it to be outstanding. The presenter and supporting material were excellent."

Jeff Annechini, ITIL
IT Services Consultant, PPT Consulting
USA

"The instructional videos were informative, very focused on helping understanding, and very convenient. The whole team was very friendly and attentive to helping me through the process."

Michael Clapperton, ITIL
SR Manager, Global IS Support Center, Staples
USA

"The instructor was phenomenal. I enrolled in the ITIL Bootcamp Course on July 12th and it was wonderful because I could take the course at my convenience."

Vivek Saran, ITIL
StoneRiver, Inc.
Columbus, OH

"I found this on-demand teaching approach, with visual aids and content organization to be far above other online programs. The work aids, and interactive quizzes were exceptional in preparing me for my exam. I passed on the first attempt!"

Marybeth Kochis, ITIL
Sr. Consultant, Global Solutions Development,
USA

"The online software is very well organized and easy to maneuver around to the different topics. The lecturer was very engaging and held my interest throughout the entire program. Because of this online Bootcamp, the manual and the study guide, plus the excellent way the information was presented, I was able to score well and easily pass the exam."

Chris Karstens, ITIL
IT&S Operations Coordinator
USA

Comprehensive ITIL Intermedate Courses Include Everything You Need to Get Trained

Interactive Online Courses 24x7

  • On-Demand courses in studio quality
  • Self paced access from any computer
  • Covering all ITIL Intermediate modules

Bundled with ITIL Support Materials

  • Support from live ITIL tutors
  • ITIL Intermediate practice exams
  • Comprehensive ITIL course manual

Accredited and Endorsed by ITIL APMG

  • Accredited by ITIL APMG, CSME, PMI
  • Includes ITIL Expert credits, PMI PDUs
  • Officially licensed ITIL product

Comprehensive ITIL Intermediate Curriculum Included with Every Course

ITIL Intermediate Course Curriculums

Created around accelerated learning techniques and carefully designed learning materials, this intense, focused interactive ITIL training delivers everything you need to become an ITIL Expert. You will be trained and prepared to take your ITIL Intermediate exam, following our carefully designed course curriculums:


The Five ITIL Lifecycle Modules

ITIL Service Strategy (SS) Certification Course

This Service Strategy (SS) Lifecycle course provides a comprehensive study of the ITIL® phase of Service Strategy, and where it fits into the greater Service Lifecycle. This self-paced course is available online for a 90 day access period and includes 21 hours of interactive courseware, all student materials, access to live instructors, 3 ITIL Credits, and 22 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by APMG, CSME, and PMI.

This CSME/APMG accredited training program is for individuals seeking specialist certification in ITIL's Service Strategy practice area. Candidates for this program include executives, managers, supervisory staff, team leaders, architects and planners who hold a Foundation certificate. This qualification provides a complete overview of Service Strategy including all its related activities including how to design, develop, and implement service management not only as an organizational capability but also as a strategic asset. Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Service Strategy Principles
  • Defining services and market spaces
  • Conducting Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Managing demand
  • Driving strategy through the Service Lifecycle
  • Understanding Critical Success Factors and risks




ITIL Service Design (SD) Certification Course

The Service Design (SD) Lifecycle course provides a comprehensive study of the ITIL® phase of Service Design and where it fits into the greater Service Lifecycle. This self-paced course is available online for a 90 day access period and includes 21 hours of interactive courseware, all student materials, access to live instructors, 3 ITIL Credits, and 22 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by APMG, CSME, and PMI.

This CSME/APMG accredited training program for those seeking to achieve specialist certification in ITIL's Service Design practice area. Candidates for this program include executives, managers, supervisory staff, team leaders, architects and planners who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Design Book), training and examination components related to this certification:

  • Management and control of all Service Design activities
  • Management and application of Service Design concepts, inputs, outputs and activities
  • Knowledge of Service Design principles and management of Service Design processes
  • Control and coordination of Service Design technology related activities
  • Organizational and technological issues related to Service Design
  • Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks
  • The importance of Service Management as a Practice concept and Service Design Principles, Purpose and Objectives
  • How all processes in ITIL Service Design interact with other Service Lifecycle Processes
  • The sub-processes, activities, methods and functions used in each of the ITIL Service Design processes
  • The roles and responsibilities within ITIL Service Design and the activities and functions to achieve Service Design excellence
  • How to measure ITIL Service Design Technology and implementation considerations surrounding ITIL Service Design
  • Challenges, Critical Success Factors and Risks associated to ITIL Service Design




ITIL Service Transition (ST) Certification Course

The Service Transition (ST) Lifecycle course provides a comprehensive study of the ITIL® phase of Service Transition and where it fits into the greater Service Lifecycle. This self-paced course is available online for a 90 day access period and includes 21 hours of interactive courseware, all student materials, access to live instructors, 3 ITIL Credits, and 22 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by APMG, CSME, and PMI.

This CSME/APMG accredited training program is for individuals seeking specialist certification in ITIL's Service Transition practice area. Candidates for this program include executives, managers, supervisory staff, team leaders, architects and planners who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Transition Book), training and examination components related to this certification:

  • Introduction to Service Transition
  • Service Transition Principles
  • Management and control of all Service Transition activities
  • Service Transition Related activities around communications, commitment and organizational change
  • Organizing Service Transition
  • Control and coordination of Service Transition technology related activities
  • Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks




ITIL Service Operation (SO) Certification Course

The Service Operation (SO) Lifecycle course provides a comprehensive study of the ITIL® phase of Service Operation and where it fits into the greater Service Lifecycle. This self-paced course is available online for a 90 day access period and includes 21 hours of interactive courseware, all student materials, access to live instructors, 3 ITIL Credits, and 22 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by APMG, CSME, and PMI.

This CSME/APMG accredited training program is for individuals seeking specialist certification in ITIL's Service Operation practice area. Candidates for this program include executives, managers, supervisory staff, team leaders, architects and planners who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Operation Book), training and examination components related to this certification:

  • Introduction to Service Operation
  • Service Operations Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organizing Service Operation: Functions
  • Technology Considerations
  • Implementation Considerations
  • Challenges, Critical Success Factors and Risks
  • Coordinate and carry out the actions and processes required to deliver and manage services at agreed levels to business users and customers as well as the responsibility for the ongoing management of the technology that is used to deliver and support services.




ITIL Continual Service Improvement (CSI) Certification Course

The Continual Service Improvement (CSI) Lifecycle course provides a comprehensive study of Continual Service Improvement and how it is applied across the greater Service Lifecycle. This self-paced course is available online for a 90 day access period and includes 21 hours of interactive courseware, all student materials, access to live instructors, 3 ITIL Credits, and 22 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by APMG, CSME, and PMI.

This CSME/APMG accredited training program is for individuals seeking specialist certification in ITIL's Continual Service Improvement practice area. Candidates for this program include executives, managers, supervisory staff, team leaders, architects and planners who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Continual Service Improvement Book), training and examination components related to this certification.

  • Introduction to Continual Service Improvement
  • Continual Service Improvement Principles
  • Continual Service Improvement Process
  • Continual Service Improvement Methods and Techniques
  • Organization for Continual Service Improvement
  • Technology for Continual Service Improvement
  • Implementation Considerations
  • Critical success factors and risks





The Four ITIL Capability Modules

ITIL Operational Support & Analysis (OSA) Certification Course

This interactive online course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Operational Support and Analysis (OSA) of services and service delivery. This self-paced course is available online for a 90 day access period and includes 30 hours of interactive courseware, all student materials, access to live instructors, 4 ITIL Credits, and 38 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by APMG, CSME, and PMI.

This CSME/APMG accredited training program is for individuals seeking specialist certification in ITIL's Operational Support & Analysis practice area. Candidates for this program include implementation and operation specialist who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Operation Book), training and examination components related to this certification.

  • Service Management as a Practice
  • Service Operation Principles
  • The Processes pertaining to Operational Support and Analysis across the Service Lifecycle
  • How all processes in ITIL Operational Support and Analysis interact with other Service Lifecycle processes
  • How to use and measure the ITIL Operational Support and Analysis processes, activities and functions to achieve operational excellence
  • The importance of IT Security and its contributions to ITIL Operational Support and Analysis
  • Understanding the technology and implementation considerations surrounding ITIL Operational Support and Analysis
  • The challenges, Critical Success Factors and risks associated with ITIL Operational Support and Analysis
  • Specific emphasis on the Service Operation Lifecycle processes and roles
  • Operational activities of processes covered in other Lifecycle stages
  • Organizing for Service Operation which describe functions to be performed within the Service
  • Operation and Support such as Service Desk, Technical , IT Operations and Application Management




ITIL Release Control & Validation (RCV) Certification Course

This interactive online course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Release, Control and Validation (RCV) of services and service delivery. This self-paced course is available online for a 90 day access period and includes 30 hours of interactive courseware, all student materials, access to live instructors, 4 ITIL Credits, and 38 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by APMG, CSME, and PMI.

This CSME/APMG accredited training program is for individuals seeking specialist certification in ITIL's Release, Control & Validation practice area. Candidates for this program include implementation and operation specialist who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Operation & Transition Books), training and examination components related to this certification.

  • The importance of Service Management as a Practice & Service Transition Principles, Purpose and Objective
  • The importance of ITIL Release, Control and Validation while providing service
  • How all processes in ITIL Release, Control and Validation interact with other Service Lifecycle Processes
  • What are the processes, activities, methods and functions used in each of the ITIL RCV processes
  • How to use and measure the ITIL RCV processes, activities and functions to achieve operational excellence
  • The importance of IT Security and its contributions to ITIL Release, Control and Validation
  • The technology and implementation considerations surrounding ITIL Release, Control and Validation
  • Change Management as a capability to realize successful service transition
  • Service Validation and Testing as a capability to assure the integrity and the quality of service transition
  • Service Asset and Configuration Management as a capability to monitor the state of service transition
  • Knowledge Management as part of enhancing on-going decision support and service delivery capability
  • Request Fulfillment and Evaluation to assure meeting committed service level performance
  • Release Control and Validation process roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and Risks associated to ITIL Release, Control and Validation




ITIL Service Offerings & Agreements (SOA) Certification Course

This interactive online course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Service Offerings and Agreements (SOA) of services and service delivery. This self-paced course is available online for a 90 day access period and includes 30 hours of interactive courseware, all student materials, access to live instructors, 4 ITIL Credits, and 38 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by APMG, CSME, and PMI.

This CSME/APMG accredited training program is for individuals seeking specialist certification in ITIL's Service Offerings & Agreements (SOA) practice area. Candidates for this program include implementation and operation specialist who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Strategy & Service Design Books), training and examination components related to this certification.

  • Service Management as a Practice
  • Processes across the Service Lifecycle pertaining to the Service Offerings and Agreements curriculum
  • Operational activities of processes covered in other Lifecycle phases such as Incident and Change Management
  • Organizing for Service Operation which describe functions to be performed within Service Offerings and Agreements
  • Service Offerings and Agreements roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and risks
  • CSI as a consequence of effective Service Offerings and Agreements




ITIL Planning, Protection & Optimization (PPO) Certification Course

This interactive online course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with Planning, Protection and Optimization (PPO) which ensures IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk. This self-paced course is available online for a 90 day access period and includes 30 hours of interactive courseware, all student materials, access to live instructors, 4 ITIL Credits, and 38 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by APMG, CSME, and PMI.

This CSME/APMG accredited training program is for individuals seeking specialist certification in ITIL's Planning, Protection & Optimization practice area. Candidates for this program include implementation and operation specialist who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Strategy & Service Design Books), training and examination components related to this certification.

  • Service Management as a Practice
  • Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization
  • Capacity Management as a capability to realize successful service design
  • Availability Management as a capability to realize successful service design
  • IT Service Continuity Management as a capability to support overall Business Continuity Management
  • Information Security Management as part of the overall corporate governance framework Demand Management
  • Planning, Protection and Optimization roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and risks





Capstone - Managing Across the Lifecycle

ITIL Managing Across the Lifecycle (MALC) Certification Course

This interactive online course for ITIL Intermediate - Managing Across the Lifecycle (MALC) focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. This self-paced course is available online for a 90 day access period and includes 30 hours of interactive courseware, all student materials, access to live instructors, 5 ITIL Credits, and 38 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by APMG, CSME, and PMI.

This CSME/APMG accredited training program is for individuals seeking to take the final class to ITIL Expert. Candidates for this class must already hold the ITIL Foundation Certificate plus have obtained a further 15 credits from the ITIL Service Lifecycle track, the ITIL Service Capability track or a balanced selection from both ITIL Service Lifecycle and Service Capability qualifications.Documentary evidence of this must be presented to gain admission to this certification level. Candidates will gain competencies in the following areas upon successful completion of the reading (the 5 books of the ITIL Library), training and examination components related to this certification.

  • Introduction to IT Service Management Business & Managerial Issues
  • Managing the Planning and Implementation of IT Service Management
  • Management of Strategic Change
  • Risk Management
  • Managerial Functions
  • Understanding Organizational Challenges
  • Lifecycle Project Assessment
  • Understanding Complementary Industry Guidance







Included with every class:

  • Curriculum accredited by APMG, CSME, PMI
  • Interactive online course in studio quality
  • Official sample exams and chapter quizzes
  • Detailed course manual and study guide
  • Access to ITIL experts to answer questions
  • ITIL Expert credits and PMI PDU credits


Taking an ITIL Online Course from Your Computer

System Requirements

Accessing an ITIL Intermediate course requires the following:


  • Computer with Internet connection
  • Web browser with Flash plug-in (provided)

View Courses and Register   



Register Below for an
ITIL Intermediate Course

All Courses Include Study Materials and Unlimited Online Access

Our Online ITIL Intermediate courses are designed to comprehensively prepare students to become ITIL Experts, and to pass the latest ITIL Intermediate exams. Access intensive course lessons without limitation, from any computer with a web browser. Reflects ITIL 2011 Edition updates.

Register below for an ITIL Intermediate Course

  • Instant email confirmation after registration
  • Attend your course from any computer with an Internet connection (PC or Mac)
  • All courses accredited and valid for academic credits from ITIL and PMI
  • Includes all study materials, access to live ITIL tutors and more
PMP Class
"The online courses were very helpful in enabling me to obtain my ITIL Expert Certification quickly without sacrificing quality..."
Michael Clapperton, ITIL Expert - Staples INC - Boston, MA USA

All Courses Discounted for a Limited Time!Contact Us for Group Rates      

 Course TitleCourse AccessITIL CreditsEnrollment Price 
View Course Details

ITIL Service Strategy (SS)
Certification Course


  Included with your course enrollment:
* Accredited online course in studio quality
* Quizzes and sample exams included
* Includes course manual and study guide
* Access to ITIL experts to answer questions
* 3 ITIL Credits, 22 PMI PDU Credits
* Self paced course with 90 days of access

Register for this Course 

Course Access: 90 Days of Online Access
Course Materials Included: Yes
Course Accreditations: ITIL APMG, CSME, PMI
Price: $649.00 $499.00 (USD)   Register Now

Credits Earned: 3 ITIL Credits, 22 PMI PDU Credits
System Requirements: PC or Mac with Internet access
Prerequisites: Must be ITIL Foundation Certified
Includes Practice Exams and Quizzes: Yes


This Service Strategy (SS) Lifecycle course provides a comprehensive study of the ITIL® phase of Service Strategy, and where it fits into the greater Service Lifecycle. This self-paced course is available online for a 90 day access period and includes 21 hours of interactive courseware, all student materials, access to live instructors, 3 ITIL Credits, and 22 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by APMG, CSME, and PMI.

This CSME/APMG accredited training program is for individuals seeking specialist certification in ITIL's Service Strategy practice area. Candidates for this program include executives, managers, supervisory staff, team leaders, architects and planners who hold a Foundation certificate. This qualification provides a complete overview of Service Strategy including all its related activities including how to design, develop, and implement service management not only as an organizational capability but also as a strategic asset. Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Service Strategy Principles
  • Defining services and market spaces
  • Conducting Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Managing demand
  • Driving strategy through the Service Lifecycle
  • Understanding Critical Success Factors and risks


Questions? Call us at 1-800-581-9819



Add an Exam Voucher for only $399.00

Take the real ITIL exam Online or In-Person



If you plan to take the exam after your ITIL Service Strategy (SS) Certification Course, you may add the exam voucher to your order now.



  • ITIL exam voucher never expires, and can be activated when you are ready
  • Take the ITIL exam online from your computer (valid from any country)
  • Also valid for taking the ITIL exam in person at a CSME local testing center
  • This ITIL exam is globally accredited by APMG and ITIL Institute CSME



ITIL Service Strategy (SS)
Certification Course
90 Day Online Access
(Self paced)
3
$649.00 (USD)
Save $150.00 Now
$499.00 (USD)
View Course Details

ITIL Service Design (SD)
Certification Course


  Included with your course enrollment:
* Accredited online course in studio quality
* Quizzes and sample exams included
* Includes course manual and study guide
* Access to ITIL experts to answer questions
* 3 ITIL Credits, 22 PMI PDU Credits
* Self paced course with 90 days of access

Register for this Course 

Course Access: 90 Days of Online Access
Course Materials Included: Yes
Course Accreditations: ITIL APMG, CSME, PMI
Price: $649.00 $499.00 (USD)   Register Now

Credits Earned: 3 ITIL Credits, 22 PMI PDU Credits
System Requirements: PC or Mac with Internet access
Prerequisites: Must be ITIL Foundation Certified
Includes Practice Exams and Quizzes: Yes


The Service Design (SD) Lifecycle course provides a comprehensive study of the ITIL® phase of Service Design and where it fits into the greater Service Lifecycle. This self-paced course is available online for a 90 day access period and includes 21 hours of interactive courseware, all student materials, access to live instructors, 3 ITIL Credits, and 22 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by APMG, CSME, and PMI.

This CSME/APMG accredited training program for those seeking to achieve specialist certification in ITIL's Service Design practice area. Candidates for this program include executives, managers, supervisory staff, team leaders, architects and planners who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Design Book), training and examination components related to this certification:

  • Management and control of all Service Design activities
  • Management and application of Service Design concepts, inputs, outputs and activities
  • Knowledge of Service Design principles and management of Service Design processes
  • Control and coordination of Service Design technology related activities
  • Organizational and technological issues related to Service Design
  • Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks
  • The importance of Service Management as a Practice concept and Service Design Principles, Purpose and Objectives
  • How all processes in ITIL Service Design interact with other Service Lifecycle Processes
  • The sub-processes, activities, methods and functions used in each of the ITIL Service Design processes
  • The roles and responsibilities within ITIL Service Design and the activities and functions to achieve Service Design excellence
  • How to measure ITIL Service Design Technology and implementation considerations surrounding ITIL Service Design
  • Challenges, Critical Success Factors and Risks associated to ITIL Service Design


Questions? Call us at 1-800-581-9819



Add an Exam Voucher for only $399.00

Take the real ITIL exam Online or In-Person



If you plan to take the exam after your ITIL Service Design (SD) Certification Course, you may add the exam voucher to your order now.



  • ITIL exam voucher never expires, and can be activated when you are ready
  • Take the ITIL exam online from your computer (valid from any country)
  • Also valid for taking the ITIL exam in person at a CSME local testing center
  • This ITIL exam is globally accredited by APMG and ITIL Institute CSME



ITIL Service Design (SD)
Certification Course
90 Day Online Access
(Self paced)
3
$649.00 (USD)
Save $150.00 Now
$499.00 (USD)
View Course Details

ITIL Service Transition (ST)
Certification Course


  Included with your course enrollment:
* Accredited online course in studio quality
* Quizzes and sample exams included
* Includes course manual and study guide
* Access to ITIL experts to answer questions
* 3 ITIL Credits, 22 PMI PDU Credits
* Self paced course with 90 days of access

Register for this Course 

Course Access: 90 Days of Online Access
Course Materials Included: Yes
Course Accreditations: ITIL APMG, CSME, PMI
Price: $649.00 $499.00 (USD)   Register Now

Credits Earned: 3 ITIL Credits, 22 PMI PDU Credits
System Requirements: PC or Mac with Internet access
Prerequisites: Must be ITIL Foundation Certified
Includes Practice Exams and Quizzes: Yes


The Service Transition (ST) Lifecycle course provides a comprehensive study of the ITIL® phase of Service Transition and where it fits into the greater Service Lifecycle. This self-paced course is available online for a 90 day access period and includes 21 hours of interactive courseware, all student materials, access to live instructors, 3 ITIL Credits, and 22 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by APMG, CSME, and PMI.

This CSME/APMG accredited training program is for individuals seeking specialist certification in ITIL's Service Transition practice area. Candidates for this program include executives, managers, supervisory staff, team leaders, architects and planners who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Transition Book), training and examination components related to this certification:

  • Introduction to Service Transition
  • Service Transition Principles
  • Management and control of all Service Transition activities
  • Service Transition Related activities around communications, commitment and organizational change
  • Organizing Service Transition
  • Control and coordination of Service Transition technology related activities
  • Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks


Questions? Call us at 1-800-581-9819



Add an Exam Voucher for only $399.00

Take the real ITIL exam Online or In-Person



If you plan to take the exam after your ITIL Service Transition (ST) Certification Course, you may add the exam voucher to your order now.



  • ITIL exam voucher never expires, and can be activated when you are ready
  • Take the ITIL exam online from your computer (valid from any country)
  • Also valid for taking the ITIL exam in person at a CSME local testing center
  • This ITIL exam is globally accredited by APMG and ITIL Institute CSME



ITIL Service Transition (ST)
Certification Course
90 Day Online Access
(Self paced)
3
$649.00 (USD)
Save $150.00 Now
$499.00 (USD)
View Course Details

ITIL Service Operation (SO)
Certification Course


  Included with your course enrollment:
* Accredited online course in studio quality
* Quizzes and sample exams included
* Includes course manual and study guide
* Access to ITIL experts to answer questions
* 3 ITIL Credits, 22 PMI PDU Credits
* Self paced course with 90 days of access

Register for this Course 

Course Access: 90 Days of Online Access
Course Materials Included: Yes
Course Accreditations: ITIL APMG, CSME, PMI
Price: $649.00 $499.00 (USD)   Register Now

Credits Earned: 3 ITIL Credits, 22 PMI PDU Credits
System Requirements: PC or Mac with Internet access
Prerequisites: Must be ITIL Foundation Certified
Includes Practice Exams and Quizzes: Yes


The Service Operation (SO) Lifecycle course provides a comprehensive study of the ITIL® phase of Service Operation and where it fits into the greater Service Lifecycle. This self-paced course is available online for a 90 day access period and includes 21 hours of interactive courseware, all student materials, access to live instructors, 3 ITIL Credits, and 22 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by APMG, CSME, and PMI.

This CSME/APMG accredited training program is for individuals seeking specialist certification in ITIL's Service Operation practice area. Candidates for this program include executives, managers, supervisory staff, team leaders, architects and planners who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Operation Book), training and examination components related to this certification:

  • Introduction to Service Operation
  • Service Operations Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organizing Service Operation: Functions
  • Technology Considerations
  • Implementation Considerations
  • Challenges, Critical Success Factors and Risks
  • Coordinate and carry out the actions and processes required to deliver and manage services at agreed levels to business users and customers as well as the responsibility for the ongoing management of the technology that is used to deliver and support services.


Questions? Call us at 1-800-581-9819



Add an Exam Voucher for only $399.00

Take the real ITIL exam Online or In-Person



If you plan to take the exam after your ITIL Service Operation (SO) Certification Course, you may add the exam voucher to your order now.



  • ITIL exam voucher never expires, and can be activated when you are ready
  • Take the ITIL exam online from your computer (valid from any country)
  • Also valid for taking the ITIL exam in person at a CSME local testing center
  • This ITIL exam is globally accredited by APMG and ITIL Institute CSME



ITIL Service Operation (SO)
Certification Course
90 Day Online Access
(Self paced)
3
$649.00 (USD)
Save $150.00 Now
$499.00 (USD)
View Course Details

ITIL Continual Service Improvement (CSI)
Certification Course


  Included with your course enrollment:
* Accredited online course in studio quality
* Quizzes and sample exams included
* Includes course manual and study guide
* Access to ITIL experts to answer questions
* 3 ITIL Credits, 22 PMI PDU Credits
* Self paced course with 90 days of access

Register for this Course 

Course Access: 90 Days of Online Access
Course Materials Included: Yes
Course Accreditations: ITIL APMG, CSME, PMI
Price: $649.00 $499.00 (USD)   Register Now

Credits Earned: 3 ITIL Credits, 22 PMI PDU Credits
System Requirements: PC or Mac with Internet access
Prerequisites: Must be ITIL Foundation Certified
Includes Practice Exams and Quizzes: Yes


The Continual Service Improvement (CSI) Lifecycle course provides a comprehensive study of Continual Service Improvement and how it is applied across the greater Service Lifecycle. This self-paced course is available online for a 90 day access period and includes 21 hours of interactive courseware, all student materials, access to live instructors, 3 ITIL Credits, and 22 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by APMG, CSME, and PMI.

This CSME/APMG accredited training program is for individuals seeking specialist certification in ITIL's Continual Service Improvement practice area. Candidates for this program include executives, managers, supervisory staff, team leaders, architects and planners who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Continual Service Improvement Book), training and examination components related to this certification.

  • Introduction to Continual Service Improvement
  • Continual Service Improvement Principles
  • Continual Service Improvement Process
  • Continual Service Improvement Methods and Techniques
  • Organization for Continual Service Improvement
  • Technology for Continual Service Improvement
  • Implementation Considerations
  • Critical success factors and risks


Questions? Call us at 1-800-581-9819



Add an Exam Voucher for only $399.00

Take the real ITIL exam Online or In-Person



If you plan to take the exam after your ITIL Continual Service Improvement (CSI) Certification Course, you may add the exam voucher to your order now.



  • ITIL exam voucher never expires, and can be activated when you are ready
  • Take the ITIL exam online from your computer (valid from any country)
  • Also valid for taking the ITIL exam in person at a CSME local testing center
  • This ITIL exam is globally accredited by APMG and ITIL Institute CSME



ITIL Continual Service Improvement (CSI)
Certification Course
90 Day Online Access
(Self paced)
3
$649.00 (USD)
Save $150.00 Now
$499.00 (USD)
View Course Details

ITIL Operational Support & Analysis (OSA)
Certification Course


  Included with your course enrollment:
* Accredited online course in studio quality
* Quizzes and sample exams included
* Includes course manual and study guide
* Access to ITIL experts to answer questions
* 4 ITIL Credits, 38 PMI PDU Credits
* Self paced course with 90 days of access

Register for this Course 

Course Access: 90 Days of Online Access
Course Materials Included: Yes
Course Accreditations: ITIL APMG, CSME, PMI
Price: $749.00 $599.00 (USD)   Register Now

Credits Earned: 4 ITIL Credits, 38 PMI PDU Credits
System Requirements: PC or Mac with Internet access
Prerequisites: Must be ITIL Foundation Certified
Includes Practice Exams and Quizzes: Yes


This interactive online course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Operational Support and Analysis (OSA) of services and service delivery. This self-paced course is available online for a 90 day access period and includes 30 hours of interactive courseware, all student materials, access to live instructors, 4 ITIL Credits, and 38 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by APMG, CSME, and PMI.

This CSME/APMG accredited training program is for individuals seeking specialist certification in ITIL's Operational Support & Analysis practice area. Candidates for this program include implementation and operation specialist who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Operation Book), training and examination components related to this certification.

  • Service Management as a Practice
  • Service Operation Principles
  • The Processes pertaining to Operational Support and Analysis across the Service Lifecycle
  • How all processes in ITIL Operational Support and Analysis interact with other Service Lifecycle processes
  • How to use and measure the ITIL Operational Support and Analysis processes, activities and functions to achieve operational excellence
  • The importance of IT Security and its contributions to ITIL Operational Support and Analysis
  • Understanding the technology and implementation considerations surrounding ITIL Operational Support and Analysis
  • The challenges, Critical Success Factors and risks associated with ITIL Operational Support and Analysis
  • Specific emphasis on the Service Operation Lifecycle processes and roles
  • Operational activities of processes covered in other Lifecycle stages
  • Organizing for Service Operation which describe functions to be performed within the Service
  • Operation and Support such as Service Desk, Technical , IT Operations and Application Management


Questions? Call us at 1-800-581-9819



Add an Exam Voucher for only $399.00

Take the real ITIL exam Online or In-Person



If you plan to take the exam after your ITIL Operational Support & Analysis (OSA) Certification Course, you may add the exam voucher to your order now.



  • ITIL exam voucher never expires, and can be activated when you are ready
  • Take the ITIL exam online from your computer (valid from any country)
  • Also valid for taking the ITIL exam in person at a CSME local testing center
  • This ITIL exam is globally accredited by APMG and ITIL Institute CSME



ITIL Operational Support & Analysis (OSA)
Certification Course
90 Day Online Access
(Self paced)
4
$749.00 (USD)
Save $150.00 Now
$599.00 (USD)
View Course Details

ITIL Release Control & Validation (RCV)
Certification Course


  Included with your course enrollment:
* Accredited online course in studio quality
* Quizzes and sample exams included
* Includes course manual and study guide
* Access to ITIL experts to answer questions
* 4 ITIL Credits, 38 PMI PDU Credits
* Self paced course with 90 days of access

Register for this Course 

Course Access: 90 Days of Online Access
Course Materials Included: Yes
Course Accreditations: ITIL APMG, CSME, PMI
Price: $749.00 $599.00 (USD)   Register Now

Credits Earned: 4 ITIL Credits, 38 PMI PDU Credits
System Requirements: PC or Mac with Internet access
Prerequisites: Must be ITIL Foundation Certified
Includes Practice Exams and Quizzes: Yes


This interactive online course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Release, Control and Validation (RCV) of services and service delivery. This self-paced course is available online for a 90 day access period and includes 30 hours of interactive courseware, all student materials, access to live instructors, 4 ITIL Credits, and 38 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by APMG, CSME, and PMI.

This CSME/APMG accredited training program is for individuals seeking specialist certification in ITIL's Release, Control & Validation practice area. Candidates for this program include implementation and operation specialist who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Operation & Transition Books), training and examination components related to this certification.

  • The importance of Service Management as a Practice & Service Transition Principles, Purpose and Objective
  • The importance of ITIL Release, Control and Validation while providing service
  • How all processes in ITIL Release, Control and Validation interact with other Service Lifecycle Processes
  • What are the processes, activities, methods and functions used in each of the ITIL RCV processes
  • How to use and measure the ITIL RCV processes, activities and functions to achieve operational excellence
  • The importance of IT Security and its contributions to ITIL Release, Control and Validation
  • The technology and implementation considerations surrounding ITIL Release, Control and Validation
  • Change Management as a capability to realize successful service transition
  • Service Validation and Testing as a capability to assure the integrity and the quality of service transition
  • Service Asset and Configuration Management as a capability to monitor the state of service transition
  • Knowledge Management as part of enhancing on-going decision support and service delivery capability
  • Request Fulfillment and Evaluation to assure meeting committed service level performance
  • Release Control and Validation process roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and Risks associated to ITIL Release, Control and Validation


Questions? Call us at 1-800-581-9819



Add an Exam Voucher for only $399.00

Take the real ITIL exam Online or In-Person



If you plan to take the exam after your ITIL Release Control & Validation (RCV) Certification Course, you may add the exam voucher to your order now.



  • ITIL exam voucher never expires, and can be activated when you are ready
  • Take the ITIL exam online from your computer (valid from any country)
  • Also valid for taking the ITIL exam in person at a CSME local testing center
  • This ITIL exam is globally accredited by APMG and ITIL Institute CSME



ITIL Release Control & Validation (RCV)
Certification Course
90 Day Online Access
(Self paced)
4
$749.00 (USD)
Save $150.00 Now
$599.00 (USD)
View Course Details

ITIL Service Offerings & Agreements (SOA)
Certification Course


  Included with your course enrollment:
* Accredited online course in studio quality
* Quizzes and sample exams included
* Includes course manual and study guide
* Access to ITIL experts to answer questions
* 4 ITIL Credits, 38 PMI PDU Credits
* Self paced course with 90 days of access

Register for this Course 

Course Access: 90 Days of Online Access
Course Materials Included: Yes
Course Accreditations: ITIL APMG, CSME, PMI
Price: $749.00 $599.00 (USD)   Register Now

Credits Earned: 4 ITIL Credits, 38 PMI PDU Credits
System Requirements: PC or Mac with Internet access
Prerequisites: Must be ITIL Foundation Certified
Includes Practice Exams and Quizzes: Yes


This interactive online course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Service Offerings and Agreements (SOA) of services and service delivery. This self-paced course is available online for a 90 day access period and includes 30 hours of interactive courseware, all student materials, access to live instructors, 4 ITIL Credits, and 38 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by APMG, CSME, and PMI.

This CSME/APMG accredited training program is for individuals seeking specialist certification in ITIL's Service Offerings & Agreements practice area. Candidates for this program include implementation and operation specialist who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Strategy & Service Design Books), training and examination components related to this certification.

  • Service Management as a Practice
  • Processes across the Service Lifecycle pertaining to the Service Offerings and Agreements curriculum
  • Operational activities of processes covered in other Lifecycle phases such as Incident and Change Management
  • Organizing for Service Operation which describe functions to be performed within Service Offerings and Agreements
  • Service Offerings and Agreements roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and risks
  • CSI as a consequence of effective Service Offerings and Agreements


Questions? Call us at 1-800-581-9819



Add an Exam Voucher for only $399.00

Take the real ITIL exam Online or In-Person



If you plan to take the exam after your ITIL Service Offerings & Agreements (SOA) Certification Course, you may add the exam voucher to your order now.



  • ITIL exam voucher never expires, and can be activated when you are ready
  • Take the ITIL exam online from your computer (valid from any country)
  • Also valid for taking the ITIL exam in person at a CSME local testing center
  • This ITIL exam is globally accredited by APMG and ITIL Institute CSME



ITIL Service Offerings & Agreements (SOA)
Certification Course
90 Day Online Access
(Self paced)
4
$749.00 (USD)
Save $150.00 Now
$599.00 (USD)
View Course Details

ITIL Planning, Protection & Optimization (PPO)
Certification Course


  Included with your course enrollment:
* Accredited online course in studio quality
* Quizzes and sample exams included
* Includes course manual and study guide
* Access to ITIL experts to answer questions
* 4 ITIL Credits, 38 PMI PDU Credits
* Self paced course with 90 days of access

Register for this Course 

Course Access: 90 Days of Online Access
Course Materials Included: Yes
Course Accreditations: ITIL APMG, CSME, PMI
Price: $749.00 $599.00 (USD)   Register Now

Credits Earned: 4 ITIL Credits, 38 PMI PDU Credits
System Requirements: PC or Mac with Internet access
Prerequisites: Must be ITIL Foundation Certified
Includes Practice Exams and Quizzes: Yes


This interactive online course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with Planning, Protection and Optimization (PPO) which ensures IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk. This self-paced course is available online for a 90 day access period and includes 30 hours of interactive courseware, all student materials, access to live instructors, 4 ITIL Credits, and 38 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by APMG, CSME, and PMI.

This CSME/APMG accredited training program is for individuals seeking specialist certification in ITIL's Planning, Protection & Optimization practice area. Candidates for this program include implementation and operation specialist who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Strategy & Service Design Books), training and examination components related to this certification.

  • Service Management as a Practice
  • Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization
  • Capacity Management as a capability to realize successful service design
  • Availability Management as a capability to realize successful service design
  • IT Service Continuity Management as a capability to support overall Business Continuity Management
  • Information Security Management as part of the overall corporate governance framework Demand Management
  • Planning, Protection and Optimization roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and risks


Questions? Call us at 1-800-581-9819



Add an Exam Voucher for only $399.00

Take the real ITIL exam Online or In-Person



If you plan to take the exam after your ITIL Planning, Protection & Optimization (PPO) Certification Course, you may add the exam voucher to your order now.



  • ITIL exam voucher never expires, and can be activated when you are ready
  • Take the ITIL exam online from your computer (valid from any country)
  • Also valid for taking the ITIL exam in person at a CSME local testing center
  • This ITIL exam is globally accredited by APMG and ITIL Institute CSME



ITIL Planning, Protection & Optimization (PPO)
Certification Course
90 Day Online Access
(Self paced)
4
$749.00 (USD)
Save $150.00 Now
$599.00 (USD)
View Course Details

ITIL Managing Across the Lifecycle (MALC)
Certification Course


  Included with your course enrollment:
* Accredited online course in studio quality
* Quizzes and sample exams included
* Includes course manual and study guide
* Access to ITIL experts to answer questions
* 5 ITIL Credits, 38 PMI PDU Credits
* Self paced course with 90 days of access

Register for this Course 

Course Access: 90 Days of Online Access
Course Materials Included: Yes
Course Accreditations: ITIL APMG, CSME, PMI
Price: $749.00 $599.00 (USD)   Register Now

Credits Earned: 5 ITIL Credits, 38 PMI PDU Credits
System Requirements: PC or Mac with Internet access
Prerequisites: Must be ITIL Foundation Certified
Includes Practice Exams and Quizzes: Yes


This interactive online course for ITIL Intermediate - Managing Across the Lifecycle (MALC) focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. This self-paced course is available online for a 90 day access period and includes 30 hours of interactive courseware, all student materials, access to live instructors, 5 ITIL Credits, and 38 PDU Credits. Instant email confirmation, allow 1 business day for course access. Class accredited by APMG, CSME, and PMI.

This CSME/APMG accredited training program is for individuals seeking to take the final class to ITIL Expert. Candidates for this class must already hold the ITIL Foundation Certificate plus have obtained a further 15 credits from the ITIL Service Lifecycle track, the ITIL Service Capability track or a balanced selection from both ITIL Service Lifecycle and Service Capability qualifications.Documentary evidence of this must be presented to gain admission to this certification level. Candidates will gain competencies in the following areas upon successful completion of the reading (the 5 books of the ITIL Library), training and examination components related to this certification.

  • Introduction to IT Service Management Business & Managerial Issues
  • Managing the Planning and Implementation of IT Service Management
  • Management of Strategic Change
  • Risk Management
  • Managerial Functions
  • Understanding Organizational Challenges
  • Lifecycle Project Assessment
  • Understanding Complementary Industry Guidance


Questions? Call us at 1-800-581-9819



Add an Exam Voucher for only $399.00

Take the real ITIL exam Online or In-Person



If you plan to take the exam after your ITIL Managing Across the Lifecycle (MALC) Certification Course, you may add the exam voucher to your order now.



  • ITIL exam voucher never expires, and can be activated when you are ready
  • Take the ITIL exam online from your computer (valid from any country)
  • Also valid for taking the ITIL exam in person at a CSME local testing center
  • This ITIL exam is globally accredited by APMG and ITIL Institute CSME



ITIL Managing Across the Lifecycle (MALC)
Certification Course
90 Day Online Access
(Self paced)
5
$749.00 (USD)
Save $150.00 Now
$599.00 (USD)


Included with Your ITIL Intermediate Course

"I was very surprised by the quality they had to offer. It was easy and enjoyable to follow and I was easily convinced to follow the remaining modules with them."
Eddie Brady, ITIL - Accenture Technology Solutions - Netherlands

ITIL Intermediate Courses Accredited by APMG, CSME and PMI

All ITIL Intermediate courses are fully accredited by APMG and CSME, benchmarks for quality in the field of ITIL and IT Service Management (ITSM). In addition, our courses are preapproved for PDU credits by the Project Management Institute (PMI).

Studio-Quality ITIL Courses Available On-Demand

Every ITIL Intermediate course contains over 18 hours of instructor sessions designed for On-Demand, self paced learning. Students may complete the entire curriculum in order, or re-visit course sessions as many times as needed with limit.

Accredited by APMG, CSME and PMI

Courses available when you are

Live ITIL Experts to Answer Questions

Students receive access to our premium ITIL instructor community who will answer in-depth ITIL questions. Access to our ITIL Experts are provided to all students enrolled in an ITIL Intermediate course.

ITIL Quizzes and Two Sample ITIL Intermediate Exams

ITIL quizzes are provided following each interactive lesson to reinforce ITIL topics and test knowledge. In addition, two official ITIL sample mock exams are provided at the end of each course.

ITIL tutors answer course questions

ITIL quizzes and two sample exams

ITIL Intermediate Study Guide

A detailed ITIL Study Guide is included as a supplement with every course. Each ITIL Study Guide summarizes the course sessions, focusing on key ITIL concepts from each ITIL Intermediate subject matter.

Comprehensive Course Manual

An exhaustive student course manual covers all content from the selected ITIL Intermediate course. The course manual provides an alternative to interactive presentations, allowing students to quickly access information in an electronic book format.

ITIL Study Guide for each lesson

Comprehensive Course Manual included