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Attend a Live ITIL Foundation Class Online


So Effective, We Guarantee You Will Pass the ITIL Foundation Exam.

Our Live Virtual ITIL classes are taught by expert instructors, who also bring their real-world and relevant experience to the students. Class enrollment includes all course materials and the ITIL Foundation exam! Reflects latest ITIL 2011 Edition updates.

  • Taught by veteran ITIL training instructors
  • ITIL Foundation exam included with class
  • Save time and money by training without travel
  • Interact with peers and expert instructor
  • Attend this live class from any Internet-connected computer


Program Accreditations

Accredited by EXIN, PMI, ITIL Expert Credits


Current Exam Pass Rate

97% First Time Pass


"The class was great! The instructor was great in using real world examples and experiences to show how ITIL is implemented in the Industry..." Ernest McNeil, ITIL
Schedule and Pricing

An ITIL Foundation Curriculum Focused on Passing the Exam

Course Description & Curriculum

Built around accelerated learning techniques and carefully designed learning materials, this intense, focused ITIL training delivers a passing ITIL Foundation Exam score on your very first try. You will be prepared to take the ITIL Foundation exam, following our carefully designed class curriculum:


Service Management as a Practice

The concept of Good Practice
The concept of Service
The concept of Service Management
Define and distinguish between Functions, Roles and Processes
The process model
Characteristics of processes

The ITIL Service Lifecycle

The objectives and business value for each phase in the lifecycle

Key Principles and Models

Candidates will be able to comprehend and account for key principles and models of Service Management and balance some of the opposing forces within Service Management

Service Strategy

The three types of Service Providers
Define the market
Develop the offerings
Develop the strategic assets
Prepare for execution
Service Level Management

Service Design

The importance of People, Processes, Products and Partners for Service Management
The five major aspects of Service Design
Different sourcing approaches and options

Service Transition

The Service V model
Change Management
Service Asset and Configuration Management
Release and Deployment Management

Service Operation

IT Services versus Technology
Stability versus Responsiveness
The role of communication in Service Operation
Incident Management
Event Management
Request Fulfillment
Problem Management

Continual Service Improvement

Basic concepts , process activities, interfaces and metrics for the 7 step improvement process
The role of Governance for Continual Service Improvement

Key ITIL Concepts

Gain an understanding of the key terminology and key concepts of Service Management

Key ITIL Processes

Candidates will gain an understanding of how the Service Management processes contribute to the Service Life Cycle

Key ITIL Roles

After completing this course candidates will be able to account for the role and responsibilities of the key roles in Service Management

Key ITIL Functions

This aims to help the candidate explain the role, objectives, organizational structures, staffing and metrics of the Service Desk function and to state the role, objectives of the other three functions which are:
- Technical Management
- Application Management
- IT Operations Management

Technology and Architecture

A look at the generic requirements for an integrated set of Service Management Technology concepts


Class accredited by EXIN


Included with every class:

  • Curriculum accredited by EXIN, PMI
  • 2 ITIL Expert Credits, 22 PMI PDU Credits
  • All class study materials
  • ITIL Foundation certification exam
    (valid online or in-person)
  • Online practice exam portal
  • One-on-one access to instructor
  • 100% exam pass guarantee
View Class Schedule


Enroll online or Call 1-800-581-9819 to Register by Phone

1. Enroll in an Online ITIL Class

  • All classes are accredited by EXIN and PMI, and taught by veteran instructors
  • Flexible dates and times available
  • We guarantee the lowest price possible for all courses
  • ITIL Foundation exam included with class

2. Attend Live Classes from Your Computer

  • Attend class, ask questions, and prepare for your ITIL exam
  • One-on-one Instructor Q&A sessions included for all students
  • ITIL Prime Practice Exam system included free with class
  • All ITIL course materials included with class enrollment
  • Class Schedule and Pricing

3. Pass the Exam, Guaranteed

  • Take the ITIL Foundation exam (included) and pass. Guaranteed.
  • Following class, take the exam online or in-person for up to 1 year.
  • ITIL and PMI PDU credits included with every course, to maintain your new ITIL certification

ITIL Online Classes Taught by Veteran Instructors

About the Instructors


Donna E. Holt (ITIL Practitioner, ItSMF Founding Member)

Since 1997, Donna has focused on professional training and course development in the areas of ITIL, IT Service Management, and IT support. She has presented more than 100 training seminars to some thousands of mid and upper-level managers; and has personally performed certification audits on globally dispersed companies including Lockheed Martin and Honda. With extensive real-world experience in both ITIL and IT Service Management, Donna has consulted to a broad portfolio of companies in helping to establish their ITIL practices.


Since 2008, her focus has been almost exclusively on preparing business and government professionals for ITIL certifications. Donna holds multiple certifications, including that of accredited ITIL Practitioner, and trains other ITIL instructors on how to effectively deliver ITIL classes. Donna is a founding board member and COO of the Los Angeles IT Service Management Forum (ItSMF) and is a board member of the Help Desk Institute (HDI).

Amit Chaudhry (ITIL Expert, CISSP, CISA, CobIT)

Amit is a distinguished executive trainer with a 17-year track record of hands-on experience as ITIL practitioner, project manager, and instructor. Since 1994 he has successfully completed both large and small scale ITIL implementations for organizations ranging from public agencies to Fortune 100 firms. He has audited and assessed the service management operations of countless organizations, and is personally responsible for designing the Enterprise Services Framework of clients which include Bank of America, Duke Energy, and World Bank.


Amit has mentored and trained over 3,000 aspiring ITIL professionals in the art and science of IT service management, who have gone on to be successful practitioners within their own organizations. Amit holds multiple ITIL certificates, including that of ITIL Expert. Amit also holds certifications as a Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), and is CobIT Certified.

View Class Schedule

Taking an ITIL Class from Your Computer

Basic System Requirements

Attending our ITIL class from your computer requires the following:


  • Computer with Internet access
  • Web browser with standard features
  • May require a software download (provided by us)



ITIL Foundation Class Schedule

All Classes Taught Online by Live Instructors - 100% Exam Pass Guarantee

Our Live Virtual ITIL Classes deliver the same content and materials as the classroom, with a live instructor, in real time, via the Internet. It is completely interactive- you will talk with your instructor and your peers.

Enroll in a Live ITIL Class Below

  • Attend class from any computer with an Internet connection (PC or Mac)
  • Instant email confirmation and instructor follow-up after enrollment
  • Exam pass guarantee included with all classes
  • Includes certification exam, class materials, online exam portal and more
PMP Class
ITIL Prime Exam Prep Portal Included with Class Enrollment!

Classes Discounted for a Limited Time!Contact Us for Group Rates      

 Class Start DateClass ScheduleClass TimeEnrollment Price 
View Class Details

Live Online ITIL
Foundation Class - with Exam


Class Time: 9AM to 5PM (EST)
Class Days: 3-Day Class
Class Dates: Monday, Jun 17 - Wednesday, Jun 19
Class Price: $1495.00 $1090.00 (USD)   

Instructor: Donna Holt (ITIL Expert, ItSMF Founding Member)
Exam Pass Guarantee: Yes
Class accreditations: EXIN®, PMI®
System Requirements: Computer with Internet access (PC or Mac)

Comprehensive 3-day ITIL Foundation class! Quickly educate yourself on the latest ITIL standards. Guaranteed to pass ITIL Foundation exam, Accredited by EXIN, includes certification exam, course materials, online training system, and more. Instant email confirmation and instructor follow-up within 1 business day. Class accredited by EXIN. Veteran ITIL instructor Donna Holt (ITIL Practitioner, ItSMF Founding Member) will be conducting this class online. Access software and dial-in provided.

Questions? Call us at 1-800-581-9819


Starts Monday, Jun 17, 2013
(3 day class) 		3-Day Class 9AM  to 5PM (EST)
$1495.00 (USD)
Save $405.00 Now
$1090.00 (USD)
View Class Details

Live Online ITIL
Foundation Class - with Exam


Class Time: 9AM to 5PM (EST)
Class Days: 3-Day Class
Class Dates: Friday, Aug 23 - Sunday, Aug 25
Class Price: $1495.00 $1190.00 (USD)   

Instructor: Donna Holt (ITIL Expert, ItSMF Founding Member)
Exam Pass Guarantee: Yes
Class accreditations: EXIN®, PMI®
System Requirements: Computer with Internet access (PC or Mac)

Comprehensive 3-day ITIL Foundation class! Quickly educate yourself on the latest ITIL standards. Guaranteed to pass ITIL Foundation exam, Accredited by EXIN, includes certification exam, course materials, online training system, and more. Instant email confirmation and instructor follow-up within 1 business day. Class accredited by EXIN. Veteran ITIL instructor Donna Holt (ITIL Practitioner, ItSMF Founding Member) will be conducting this class online. Access software and dial-in provided.

Questions? Call us at 1-800-581-9819


Starts Friday, Aug 23, 2013
(3 day class) 		3-Day Class 9AM  to 5PM (EST)
$1495.00 (USD)
Save $305.00 Now
$1190.00 (USD)
View Class Details

Live Online ITIL
Foundation Class - with Exam


Class Time: 9AM to 5PM (EST)
Class Days: 3-Day Class
Class Dates: Monday, Oct 07 - Wednesday, Oct 09
Class Price: $1495.00 $1290.00 (USD)   

Instructor: A. Chaudhry (ITIL Expert)
Exam Pass Guarantee: Yes
Class accreditations: EXIN®, PMI®
System Requirements: Computer with Internet access (PC or Mac)

Comprehensive 3-day ITIL Foundation class! Quickly educate yourself on the latest ITIL standards. Guaranteed to pass ITIL Foundation exam, Accredited by EXIN, includes certification exam, course materials, online training system, and more. Instant email confirmation and instructor follow-up within 1 business day. Class accredited by EXIN. Veteran ITIL instructor Amit Chaudhry (ITIL Expert, CISSP, CISA, CobIT) will be conducting this class online. Access software and dial-in provided.

Questions? Call us at 1-800-581-9819


Starts Monday, Oct 07, 2013
(3 day class) 		3-Day Class 9AM  to 5PM (EST)
$1495.00 (USD)
Save $205.00 Now
$1290.00 (USD)


Included with Your ITIL Class Enrollment

"I just completed the ITIL Foundation Online Training Course and found it to be outstanding. The presenter and supporting material were excellent."
Jeff Annechini, ITIL - IT Services Consultant, USA

ITIL Foundation Class Accredited by EXIN

All courses offered by ITIL Prime are fully accredited by EXIN, a benchmark for quality in the field of ITIL and IT Service Management (ITSM). As such, all class curriculums offered by our course providers have been closely assessed by EXIN for quality. In addition, our classes are preapproved for 22 PDU credits by the Project Management Institute (PMI). All classes in our ITIL class schedule are accredited.

Focused ITIL Certification Curriculum

Each class will intensively cover all areas of the latest ITIL 2011 Foundation Syllabus, and will instill a comprehensive knowledge of the ITIL Core Volumes. Students will leave with a solid understanding of ITIL concepts, terminology, and IT Service Management (ITSM). Further, students will be ready to apply these principles in their job, and well-equipped to pass the ITIL Foundation exam.

All classes accredited by EXIN

Intensive course curriculum

Extensive Course Materials Included with Every Class

Every student is provided with the most effective course materials currently available on the market, including offline exam preparation tools, a comprehensive class manual officially endorsed by APMG, ITIL reference guide, and access to realistic exam simulation tools. All course materials are included free of charge with student enrollment.

ITIL Prime Online Membership Included

Master the pace, subject matter, and difficulty of the ITIL Foundation exam with a free membership to ITIL Prime's accredited online exam practice system (a $59.00 value). You will have access to over 700 ITIL practice exam questions, answers, and detailed explanations; including detailed score reports which save you time by pinpointing ITIL 2011 syllabus areas which require more study.

Study materials and tools included

Membership to ITIL Prime included

One-on-one QA session with Instructor

Similar to in-class courses, students will be encouraged to engage with the instructor. As an added bonus, all students will be allotted time for "one-on-one" sessions with their instructor, to answer questions and clarify concepts.

Email Access to Your ITIL Instructor

We understand that students have questions outside of class hours. All students will be provided with direct email access to their instructor, in the event they have additional questions or feedback on ITIL-related topics.

Interact directly with instructors

Responsive course instructors

ITIL Certification Exam Included with Enrollment

With a near-perfect 97%+ first time pass rate, we guarantee you will pass the ITIL Foundation exam and become certified. If you do not pass the ITIL exam the first time, you will be provided with free instructor assistance, and free course re-enrollment. Review our complete no-nonsense exam pass guarantee.

The Best Classes at the Lowest Prices

All online classes offered through ITIL Prime must adhere to an exhaustive list of quality and pass rate guidelines. In addition, our extensive technology infrastructure allows us to offer classes at the lowest prices in the industry. Students can be sure they are receiving an incredible value.

Guaranteed to pass the exam

The best course value available



Schedule and Pricing



Exam Pass Guarantee


Our Guarantee to You

Enroll in any of our live classes, and we guarantee that you will pass the ITIL exam. Unlike other providers, online classes offered by ITIL Prime combine experienced instructors and accredited curriculums, with cutting edge online tools designed to help you pass. We are so confident, we guarantee you will earn your ITIL certification after completing one of our classes.


Our Committment to Quality

All classes and products offered by ITIL Prime are thoroughly reviewed to ensure quality and consistency. Content offered to students, both in-class and via our online systems are accredited by EXIN, and undergo continuous quality assessments.


Current ITIL Pass Rate

97% First Time Pass


"Thank you for the great class. Wanted to let you guys know that I passed my ITIL Foundation exam. Again thank you for all your help." S. Brian, ITIL - Chicago, IL USA
Schedule and Pricing

Our Exam Pass Guarantee
We guarantee that you will pass your ITIL exam after completing an ITIL Prime Live Online Class.
Take the exam within 30 days of completing any Live Online ITIL Class.
Attend all class days and complete all class assignments, including all online ITIL practice exams.
If you do not pass the exam the first time after attending an ITIL Prime Live Online Class, attend the class again for free. Your ITIL Prime online exam prep access will also be extended, free of charge.
If you fail the exam more than one time (rare), you will be invited to enroll in the class again, and provided instruction until you pass, free of charge. Your ITIL Prime online exam prep access will also be extended, free of charge.
Please submit ITIL examination results to confirm re-enrollment.
Additional Class Information
Many exam institutes (EXIN, CSME, etc) administer the ITIL exam. Test fee is paid by the student.
In rare occasions (instructor illness, etc), we must cancel a class. If so, we will issue an immediate and full refund of class fee paid, or at your request enroll you in an alternate class.
Exam pass guarantee valid only on Live Online ITIL Classes. Self-paced courses are not covered by this guarantee.






What Our Students are Saying


So Effective, We Guarantee You Will Learn the Latest ITIL Concepts and Pass the ITIL Foundation Exam.

Our ITIL Virtual Classes deliver the same content and materials as the classroom, with a live instructor, in real time, via the Internet.

"I just completed the ITIL Foundation Online Training Course and found it to be outstanding. The presenter and supporting material were excellent."

Jeff Annechini, ITIL - IT Services Consultant, USA

"Great training! Thank you."

Anita Payne , ITIL - Virginia, USA

"Great Instructor- lots of information presented in an easily digestible manner, working through sample questions does well to put the learning into practice. And course formats contributed to the effective process. Thank you!"

Anthony Mangino, ITIL - Atlanta, GA USA

"The class was great! The instructor was great in using real world examples and experiences to show how ITIL is implemented in the Industry. This gave me a better understanding on how ITIL can bring value to a business."

Ernest McNeil, ITIL

"Thank you, Thank you! Best weekend of the year!"

Steve Lauderdale, ITIL

"I went from Zero to ITIL Expert! You guys rock! Thank you!"

Sachindra Saxena, ITIL - Virginia, USA

"Thank you for the great class. Wanted to let you guys know that I passed my ITIL exam. Again thank you for all your help."

S. Brian, ITIL

"Thank you Amit! Will be back soon to take ITIL Intermediate courses."

M. Shah, ITIL

"I took this class from Chicago. Excellent class. Course materials were excellent. I passed as well. I recommend them."

S. Warren, ITIL - Middleton, WI USA

"Overall this ITIL Foundation training was excellent. The support I received from the Instructor helped me a lot."

R. Meagen, ITIL - Seattle, Washington USA

"I wanted to let you know what a great job your instructors did on the ITIL Foundation course. The instructor was informative and not only provided a strong baseline to pass the exam, but included "real world" scenarios that allow you to leverage the content back to my work environment. I highly recommend this class to everyone."

Sunny Kil, ITIL - Centreville, VA USA

Schedule and Pricing

An ITIL Course Curriculum Focused on Learning the Latest ITIL Concepts

We Guarantee your ITIL Certification

With a near-perfect 97%+ first time pass rate, we guarantee you will pass the ITIL Foundation exam and become certified. If you do not pass the ITIL Foundation exam the first time, you will be provided with free instructor assistance, and free course re-enrollment without limit. Review our complete no-nonsense exam pass guarantee.

High Quality ITIL Classes Delivered Online

All online classes offered through ITIL Prime must adhere to an exhaustive list of quality and pass rate guidelines. In addition, our extensive technology infrastructure allows us to offer classes at the lowest prices in the industry. Students can be sure they are receiving an incredible value.

Guaranteed to pass the exam

The best course value available